include
Answered

playback does not resume after phone call

  • 9 October 2019
  • 10 replies
  • 1114 views
M
As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13).
I have tried reinstalling the app but this has not corrected the issue.
Can anyone help please. This is highly annoying.
Many thanks
icon

Best answer by Anonymous 18 December 2021, 16:08

View original

10 replies

A
I am having the same issue with ios 13.1.2 after phone call you have to press play in the phone for music to resume no autoresume. Please help!!
Rudi
Rank
Userlevel 7
Badge +7
Hi there @MarkVaz @Alvaro Fiorillo

Sorry that's happened, guys. What's your app version? A fix might already be on its way, because our Beta app works - had it tested myself.
D
Rank

Got the same on IOS 15.2 with newest App version just 2 days ago updated. But still having this problem.

A

Hey @DriverX 

Please completely remove the Deezer app from memory (Instructions from Apple). Restart your iPhone and then test, etc.

D
Rank

All of this doesn't help. Deezer simply does not resume the music. It sometimes does very rarely. But not always as it is supposed to be.

J
Rank

Hi, I have the same problem. It did not help to Update to iOS 15.2 Even though Apple claims that they have addressed the issue. Noticed that resume of music does work after incoming calls or if the phone is not locked.

it is a very annoying problem since you have to start all over with selection of playlist etc

br

jannik

D
Rank

Does no one look into it? I ll undergo a spotify trial period. If this works flawless. Bye bye Deezer.

K
Rank

Been having this problem on android for a while. Extremely annoying and potentially dangerous because this happens mostly when I'm driving. 

If its not fixed I will be moving my family account to another service 

J
Rank

It’s still doing it on iOS 17 every time I finish a pone call or don’t use the app for awhile it’s refreshers the app and have to open the app and shuffle your playlist again it’s really annoying it needs to be fixed 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Jordan.Spicer, thanks for your message and sorry to hear that you're having this experiencing.

I have just run a quick test using an iPhone with iOS 17 and couldn’t reproduce the same issue.

Made a phone call and received one and music always resume after the call.

So might be some setting or maybe you have an Apple Watch or AirPods connect to your phone that is making this interference?

I recommend, in case you have connected devices, to unpair them, delete and reboot your phone.

After that procedure please install the latest version of the app and check if the issue still occurs, without any device connected to your phone?

Your feedback will be valuable in helping us address it.

Thank you for your patience and cooperation!

Reply


TERMS OF USE DEEZER COMMUNITY SITE