full songs wont play

Forum|Forum|2 years ago
June 24, 2024
6 replies
260 views

I'm on an iPhone 12, just updated the app a few minutes ago. Songs start playing and show the full length but then as soon as audio is heard the track length adjusts to a sample of under 30 seconds.

if I use flow this doesn't happen, it only happens when I try to manually play a specific song. It still says I have a premium subscription both under the app, and in Apple’s App Store.

Best answer by awesomemac

Started happening again… yeah sucks can't get ahold of Deezer at all.

haven’t you tried to reach out to Deezer by sending in a request?

https://support.deezer.com/hc/en-gb/requests/new Or use the chat?

awesomemac

Superuser

Hi @Tlee, does this also happens when you are using Deezer with a pc, Mac or another device?

T

TleeAuthor

Guitar Hero

@awesomemac unfortunately I don't have another device to test with.

R

Rugnir Official

Roadie

This exact thing is happening to me! I have an Iphone 12 Pro Max and it all started after updating the app two days ago, it’s really annoting and I can’t find a way to report it or contact support to find a solution. Hope they update soon or I’m cancelling my subscription!

T

TleeAuthor

Guitar Hero

I found the solution!

delete he app and reinstall then download.

if you just un-download and redownload the individual songs it wont work, has to be the entire app.

T

TleeAuthor

Guitar Hero

Started happening again… yeah sucks can't get ahold of Deezer at all.