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The song that impacted you the most -THE THREAD 🔉

2 days ago

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About my Deezer

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Mr.WhiteRunaway Baby

asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

7 months ago

SergioCLover

posted in Features & Feedback

Full discography not in artist's profile - Featured In section missing (desktop version)

I’ve noticed lately that if I am listing to a compilation album and I click on one of the artists names, the discography in their profile does not include the compilation album that I am listening to. Didn’t there used to be a “Featured In” section in every artists profile? If I click on the album name or type it in the search field it can be found, but not via the artists page. This is not an issue on the app.

12 hours ago

imp4ktth

asked in Your account, favorites and playlists

James.DoddRunaway Baby

posted in Features & Feedback

Is there a fix for Deezer Playlist to work properly with Android Auto?

When using the Android Auto app, Playlist playback control still needs improving:1) Playlist running order cannot be changed from Standard. I'd like the option to play the most recently-added tracks first. 2) Playlists always restart from the first track when selected, which is very unhelpful with larger track lists.I suggest when a playlist is selected there could be a prompt: Resume / Restart? If Resume is selected the previously played track in the playlist continues and the track order follows that previously set. If Restart is selected, it could then prompt Play Standard / Recently Added first? and play based on the selection. Either this or have these options placed in a sub-menu to be pre-selected. I notice this issue has cropped up periodically in the forums but it's still not been addressed. Please can a fix be implemented?

7 days ago

andresdelnortehRunaway Baby

posted in Features & Feedback

Deezer device support for Wiim mini Airplay 2 streamer desperately needed

The Wiim mini Airplay 2 is the only budget hifi streamer on the market, meaning a lot of people use it. However, Deezer is unusable with the Wiim app because it constantly seems to log you out so you get random favorite artists and albums, and there’s no app support so you can’t use the Deezer app the same way you can the Spotify app. I will be switching to Tidal because there’s no indication Wiim is going to fix this bug. You are probably actively losing lots of memberships over this issue.

8 months ago

Todd FreemanRunaway Baby

posted in Features & Feedback

Why is it called a Queue, when it's really a History?

I would really love an actual Queue, where I can see the next 10 or 100 songs coming up in the playlist. This is the definition of Queue - a line, or sequence - of songs to come. The “Queue” on Deezer shows only history (most of the time! It has inexplicably shown a few songs ahead about once out of every hundred times I click on it!).

9 months ago

ChrisMortlockRunaway Baby

asked in Features & Feedback

New Single/New Album Notifications No Longer Showing

Hey Guys! I seem to have noticed that I am no longer receiving the notifications (via the top right bell icon) in situations where artists I have favourited releasing new music. I have checked notification settings and everything is selected as expected. I have looked at notifications via the browser and Android app, both of which show the same problem. My last notification was from 2 weeks ago but I know music has been released and is on Deezer from some of my favourite artists since then. As am example, and as per below images, I have Lana Del Rey as a favourite and she released a new single this week (14th) which has not been reflected via the notification bell but is not the only instance. Any ideas on how to solve this issue? Thanks!

1 year ago

Octavian.MateiRunaway Baby

asked in Features & Feedback

Play Next / Add to Queue

This feature - some of us find very useful when trying to build a listening queue - keeps disappearing from app and web browser.so if i’m listening a song and want the next song to be a specific one, how the F do i do that?thanks,best to your product managers !

1 month ago

Kir AlcheRunaway Baby

asked in Features & Feedback

Deezer Monday Discovery mix not being updated

I have noticed that the Discover has stayed the same for me for more than one month now. Firefox + Android.

1 year ago

tubeaudioLover

posted in Your account, favorites and playlists

When will Deezer add ASIO or WASAPI so we can have bitperfect like Tidal?

When will Deezer add ASIO or WASAPI so we can have bitperfect like Tidal? I’m paying for the hifi tier but the Windows desktop app does not have bitperfect. What’s hifi if the windows audio stack is involved?

8 months ago

TanitaOosRunaway Baby

asked in Your account, favorites and playlists

Songs Won't Download

I am a Premium user. I have enough storage on my android phone. I have cleared cache. Storage is on my device not SD Card. Subscription up to date. So WHY don't new songs added to my downloaded playlists want to download!? The playlist green download bar has not changed progress in three days now.

7 months ago

johnatcanarycards

posted in Features & Feedback

Deezer is Too Expensive

More expensive than Netflix, Amazon and I am sure, many others. I would consider a one off payment of under 50 Euros - not an annual subscription or a monthly subscription of less than 5 Euros. Otherwise, forget it. You may have 56 million tracks but you don't have everything I want. The irritatingly loud Deezer promo ad only serves to irritate me and means I don't use the app as often as I otherwise might.

3 months ago

Luke HollingsworthRunaway Baby

asked in Your account, favorites and playlists

cant delete account

Hi I'm trying to delete my Deezer account but I can't do it.

5 months ago

daveyboy963Tiny Dancer

asked in Subscription and payments

account has changed from Premium to free.

I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three. Has anybody have any ideas thanks

2 years ago

PVVZRunaway Baby

posted in Features & Feedback

Switching between the profiles of a family account on any hardware (Sonos, HEOS, SoundTouch, ...)

Hello dear DEEZER developers, We are now writing the year 2019. [b]You still haven't made it possible to switch between the profiles of a family account on external hardware.[/b] No, it's not a hardware manufacturer's fault, it's your crippled API the hardware accesses. In my opinion this is a basic function if you already offer multiaccounts. Where is the point of only being able to access the master account? Why do your competitors manage to make this possible? Why can't you finally develop your API further? Unfortunately, as a customer, I never had the feeling that the functionality of DEEZER had grown, or that someone in your company was taking care of the further development of basic functions. Just a pity that you don't use your full potential or don't want to use it for cost reasons. [b]So let's be clear: When will it be possible to switch between the profiles of a family account on external hardware (e.g. Sonos, HEOS, SoundTouch, ...)?[/b] Thank you for a ho

3 months ago

Miguel K HilarioRunaway Baby

asked in Subscription and payments

Prices in the Philippines

In the Philippines is the price for the Family plan 195 pesos or 18 dollars?I signed up for the Family plan trial but instead of having future monthly charges of PHP 195.00 as reported by other Philippine customers, I was told that I would be subject to a monthly charge of USD 17.98. That is an enormous price difference.

2 years ago

jirikovoegoLover

asked in Subscription and payments

Price increase

Hi guys, I received information about price increase to 11,99€ (300 CZK).It means Deezer charges in my country almost twice more than green service (165 CZK). It’s even more than Netflix (259 CZK). If I pay one euro more, I’ll get whole Apple One.Deezer charge me the same price as users from e.g. France or Germany, but for worse service. There’s no local music editor, no radio stations or local favorite podcasts. It’s little bit unfair.Desktop app, main way how I consume your service is crappy with same issues for years (say hi minimalize to tray instead of close).I’m OK with pay more if someone from the company justify this huge price gap.

1 month ago

RibiRäbiRunaway Baby

asked in Your account, favorites and playlists

Radiostations for other Countries

Hi, Deezer should add radiostations for other countries. In my case Switzerland.Regards,Benjamin

8 months ago

Maureen332Runaway Baby

asked in Your account, favorites and playlists

downloaded music locked

I can't access my downloaded music it has a lock

1 year ago

JumkoRunaway Baby

asked in Your account, favorites and playlists

Adding lyrics

Hello, I'm using Deezer only few days, but already love it, I'd love to add lyrics to some ukrainian songs, am I able to do it?

1 year ago

fcard

posted in Subscription and payments

A network error occurred while checking the subscription - Family

Hi. I have a Deezer family account. My son is on my account and has selected to download songs to listen to while offline (not on Wi-Fi and he doesn't have data on his phone). Whenever he trys to use the Deezer app offline, he gets "A network error occurred while checking the subscription. The application will close." Why is this happening? It sort of defeats the purpose of listening to his downloaded songs while offline if he can't use the Deezer app. Could you tell me why this is happening? Thank you in advance.

2 years ago

marlénou

posted in Your account, favorites and playlists

Deezer can't go to the next song of any playlist

Hello all, I have a recurring problem with Dezeer player on Firefox and Google Chrome, and on Deezer app for mac OS X. Everytime I want to listen a playlist, either one of my playlists, an entire album or any playlist "inspired by...", Deezer keeps playing the first song of the playlist again and again, and can't go to the next song. When I clik on the "next" button, it stops playing, and restart the song... just as if there were only one song in the playlist. The only playlist that works correctly is the flow... That's very frustrating. I tried to empty cache and cookies of my navigators, but it didn't solve the problem. Have anyone got this problem and solved it ? Thank you in advance, marlénou

5 months ago

kelloggs

asked in Subscription and payments

incorrect email or password, it won't login

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in thank you for your attention

1 year ago

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