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Price increase

  • 20 January 2024
  • 13 replies
  • 380 views
jirikovoego
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Userlevel 4
Badge +3

Hi guys, I received information about price increase to 11,99€ (300 CZK).

It means Deezer charges in my country almost twice more than green service (165 CZK). It’s even more than Netflix (259 CZK). If I pay one euro more, I’ll get whole Apple One.

Deezer charge me the same price as users from e.g. France or Germany, but for worse service. There’s no local music editor, no radio stations or local favorite podcasts. It’s little bit unfair.

Desktop app, main way how I consume your service is crappy with same issues for years (say hi minimalize to tray instead of close).

I’m OK with pay more if someone from the company justify this huge price gap.

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Best answer by jirikovoego 21 January 2024, 18:37

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13 replies

awesomemac
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Userlevel 7
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I only know that Deezer wants the same price everywhere. Personally I can understand why you are not happy about this. 

The 11,99/300 CKZ is "normal" for some, and a high price for others. And I can completely understand that you are comparing the prices from others.

I'm afraid that this won't change, but maybe they are reading this?

Jaime.
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Userlevel 7
Badge +7

Hi @jirikovoego I understand that nobody likes a price increase and I hope you also understand these decisions are above the community managers, but I am here to inform and pass your feedback regarding editors, radios and podcasts.
Deezer has always been committed to better promoting the music created by artists. In line with this commitment, and in order to continue its ongoing investment in innovation intended to fully support artists and improve the fan experience, Deezer has decided to adjust its prices.
Thanks :) 

jirikovoego
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Userlevel 4
Badge +3

Hi @jirikovoego I understand that nobody likes a price increase and I hop you alsounderstand these decisions are above the community managers, but I am here to inform and pass your feedback regarding editors, radios and podcasts.
Deezer has always been committed to better promoting the music created by artists. In line with this commitment, and in order to continue its ongoing investment in innovation intended to fully support artists and improve the fan experience, Deezer has decided to adjust its prices.
Thanks :) 

 

Hi @Jaime. , thanks for your answer. How I said - I understand why the price has been increase. On the other hand, I don’t want to pay the same price for worse service. I’ll be glad if you pass my feedback and receive some statement.

BTW: What about desktop app? It seems the decision about not developing any more has been changed. What about fix the close button behavior? It makes me mad for years 👀

Jaime.
Rank
Userlevel 7
Badge +7

Hey @jirikovoego I am not sure I understand what you mean with the close button. Apologies for that.
Could you please explain me so I can ask our devs?
Thanks :)

jirikovoego
Rank
Userlevel 4
Badge +3

When I click on close button, I want to shut down the app. Not to minimalize into system tray!

Option to Not Minimize/Close to System Tray | Deezer Community, bringing music lovers together

L
Rank

I'm switching to Spotify, I'm done with greedy companies, I've been a premium member for YEARS and this is how they repay our loyalty? Go to h*ll Deezer 

N
Rank

Same here. I have a family subscription, and the jump was from 8.99€ to 19.99€. More than double!

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Nemanja, yes, it's accurate that in Serbia, the Family subscription has indeed experienced a significant increase from 8.99€ to 19.99€.

This price adjustment reflects changes in the market dynamics within the region.

K
Rank

Just cancelled. A price increase from 8.99€ to 19.99€ is beyond ridiculous. 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @KrisL, sorry to hear that you've decided to cancel your Deezer plan.

I understand that price increases can be frustrating, and we truly value your feedback.

If you have any further concerns or if there's anything else I can help you with, please don't hesitate to let us know.

Thank you for being a part of the Deezer community.

S
Rank

Hi @KrisL, sorry to hear that you've decided to cancel your Deezer plan.

I understand that price increases can be frustrating, and we truly value your feedback.

If you have any further concerns or if there's anything else I can help you with, please don't hesitate to let us know.

Thank you for being a part of the Deezer community.

you are all full of understanding but this is not acceptable to double the price of an subscription i cancelled my subscription also 

A
Rank

Dude. You just increased my fee to 19,99EUR, and I live in Serbia. You cant charge the same amount to people with 400eur salary and to people with 2000eur salary. It doesnt make sense and I’m cancelling my subscription because it’s ridiculous. 10eur was okay for our Family package, but 20eur is HALF of what I pay for Internet, Television and Land Line ! Now do the math. 

Just ridiculous.

A
Rank

And I must add this, after 3 years being a premium / family subscriber, this move by Deezer is a disgrace. 


This is how you repay our loyalty. 

 

Goodbye forever. Serbia does not love you anymore, I’m 100% sure of it.

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