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Guitar Hero
August 31, 2022

42% subscription increase !

  • August 31, 2022
  • 14 replies
  • 236 views

I have just received email that you are increasing family subscription from approx € 11 to €17.99.

I am willing to increase, but definitely not for 42%. That is, after so many yeas (since 2015) quite “cheap shot”.

Sincerely

 

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    14 replies

    Guitar Hero
    August 31, 2022

    Actually, it is even worse, sorry for my miscalculation. This is an approximately 60% increase.

    And no, that's not what I'm paying for.You got YouTube premium, Spotify. And even though they're going up, they're kind of better:-) I just kept Deezer because of the loyalty. You showed me what a fool I am! :-)

     


     

    En fait, c'est encore pire, désolé pour mon erreur de calcul. C'est une augmentation d'environ 60%.

    Et non, ce n'est pas pour ça que je paie. Vous avez YouTube Premium, Spotify. Et même s'ils augmentent, ils sont en quelque sorte meilleurs :-) J'ai juste gardé Deezer à cause de la fidélité. Tu m'as montré quel idiot je suis ! :-)

     

    jirikovoego
    Hitmaker
    Hitmaker
    August 31, 2022

    Few months ago @Jaime., the community manager, wrote existing customers can continue to pay their lower subscription price but they won’t get HiFi quality.

    Is it mean Deezer employee lied to us? I don't wanna better quality of sound. I need to great desktop app, perfect alexa integration, local content (including playlists and popular podcasts).

    Why should I stay with you? You've changed nothing important to me but price. It's a gift for 6+ years of loyalty.

    Rising Star
    September 1, 2022

    Few months ago @Jaime., the community manager, wrote existing customers can continue to pay their lower subscription price but they won’t get HiFi quality.

    Is it mean Deezer employee lied to us? I don't wanna better quality of sound. I need to great desktop app, perfect alexa integration, local content (including playlists and popular podcasts).

    Why should I stay with you? You've changed nothing important to me but price. It's a gift for 6+ years of loyalty.

    Pure truth

    Its a migration time → https://www.tunemymusic.com/cs/Deezer-to-Spotify.php

    jirikovoego
    Hitmaker
    Hitmaker
    September 1, 2022

    Yeah, mooval.de works great!

    Rising Star
    September 1, 2022

    Yeah, mooval.de works great!

    Great TIP! https://bit.ly/3B5ZA48 

    It can find the vast majority of things and it's free, such a great service.

    FriskyProdigy
    Superuser
    Superuser
    September 1, 2022

    Hi @ondrej.mensik

    That is true, Deezer implemented some price changes across all markets and details can be found here.

    Price revisions or increases are not happening only at Deezer you can read related moves by other players here and here. There are reasons to each decision and not always that they may sound appealing to all users.

    I would like to believe that at the end of the day it is a response to market forces, improvement of services offered and sustainability of the platforms.

    @jirikovoego @Roman Janko: I understand the frustration, however I think moving between platforms is a short-term solution since it’s not a matter of if they will increase the price but when.

    I may not fully agree with all price increases - but that’s what’s happening across the streaming market - music or video.

     

    jirikovoego
    Hitmaker
    Hitmaker
    September 1, 2022

    Hi @FriskyProdigy, I understand about increase price, but in this times are many people very sensitive about it. If deezer change price from 5.99 to 10.99 it's too much.

    Second problem is we're frustrating with Deezer for long time. Bad desktop app (close instead minimaze to try is fixing for years), local content is gone, etc… The latest price change is something like last shot.

    There's no light at the end, so why should we stay?

    Guitar Hero
    September 1, 2022

    Hi @ondrej.mensik

    That is true, Deezer implemented some price changes across all markets and details can be found here.

    Price revisions or increases are not happening only at Deezer you can read related moves by other players here and here. There are reasons to each decision and not always that they may sound appealing to all users.

    I would like to believe that at the end of the day it is a response to market forces, improvement of services offered and sustainability of the platforms.

    @jirikovoego @Roman Janko: I understand the frustration, however I think moving between platforms is a short-term solution since it’s not a matter of if they will increase the price but when.

    I may not fully agree with all price increases - but that’s what’s happening across the streaming market - music or video.

     

    Thanks for the explanation. As I already mentioned Deezer does not have any additional value to me, except loyalty. Spotify has plenty of extra features, e.g. playing on different devices, YouTube (music) can also play videos. I'm sure I can handle an increase in membership for those two instead of Deezer.

    GropplerZorn
    Superuser
    Superuser
    September 1, 2022

    Hi @FriskyProdigy, I understand about increase price, but in this times are many people very sensitive about it. If deezer change price from 5.99 to 10.99 it's too much.

    Second problem is we're frustrating with Deezer for long time. Bad desktop app (close instead minimaze to try is fixing for years), local content is gone, etc… The latest price change is something like last shot.

    There's no light at the end, so why should we stay?

    Hey @jirikovoego 

    We are always sorry to see someone leave, but maybe another service will better suit your needs. If things change where you land, maybe we will have the chance to see you at deezer again. It’s just a music service, not a major life decision; you should do what’s best for you.

    Cheers

    G

    Deezer Legend
    Rising Star
    September 1, 2022

    Hi @FriskyProdigy, I understand about increase price, but in this times are many people very sensitive about it. If deezer change price from 5.99 to 10.99 it's too much.

    Second problem is we're frustrating with Deezer for long time. Bad desktop app (close instead minimaze to try is fixing for years), local content is gone, etc… The latest price change is something like last shot.

    There's no light at the end, so why should we stay?

    Hey @jirikovoego 

    We are always sorry to see someone leave, but maybe another service will better suit your needs. If things change where you land, maybe we will have the chance to see you at deezer again. It’s just a music service, not a major life decision; you should do what’s best for you.

    Cheers

    G

    Is this supposed to be an answer from someone who is happy for long-term paying customers?

    Appetite grows with food (= With more customers, more profits are needed)