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I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three.

Has anybody have any ideas thanks
I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three.

Has anybody have any ideas thanks

I am having the same problem, I don't understand what's wrong
I am having same problem been paying monthly for premium nearly two years now and worried when the trial runs out they will charge me again ? I am a premium member not wanting a 15 day trial ?
I paid $6.99 for the subscription through cricket wireless and also tried to use a credit card to pay the $9.99 and still having problems
@Red Rarity87 please note that the subscription was cancelled by Cricket on 19/12/2017. If you are still paying for Deezer, please get in touch with Cricket directly so that they activate the subscription again :)



@Marty.Tickner I can't see a mobile provider subscription for your account at all. Have you linked the subscription to your Deezer account already? If so, there might be a second account. Please send us the name of the provider and your mobile number here and we'll check 🙂
I paid for the premium package in January. I had to reformat my device, and can no longer access the account. Can someone help me?
Hi there @Caleb.Viljoen



No worries. I've unlinked your Google account and sent you a password reset email. Please change your password and use email and password to login directly, not Google. Let me know if you still have any issues 👍🏼

Normally when there is no money in my account I am given a grace period and there is no interruption on my music, however after turning deezer  on this morning and trying to play my music I noticed I have been put on free mode, I never got any warning about payment not being made or was I given any sort of grace period!

​​​​​​​WTF is up with that?

 

Hello @Dee's Deezer, get in touch with our customer support team, it’s possible that something went wrong on our side and they will be able to fix it.

Have a nice day

Hi everybody, I’ve just a little problem. 
my account expired and then I repay for a month and I still can’t access deezer Premium.

What do I have to do ?

Hi, I logged out of my account and the app to see if it was a bug, then I reconnected.

I was asked again to pay, which I did, and I still don’t have the premium!! I’m being robbed!

can I ´ve got an answer please 

 

 

 

Please can I’ve got an answer quickly please 

Hello @Tlmb10, get in touch with our customer support team, they will fix that for you.

Have a nice day

This just happened to me. Been paying for Family plan but now it has changed to Free version. Resubscribed but it happened again shortly after. Seems like a common problem. Probably will just go back to Spotify or try another service. Shouldn't have to be stuffed around like this.

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