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downloaded music locked

M
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I can't access  my downloaded music it has a lock 

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Best answer by Maureen332 14 October 2022, 09:52

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13 replies

A

Hey @Maureen332 

Could you please post a screenshot here?

M
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I have been trying to send an attachment without success can I please have an email address to send the screenshot

GropplerZorn
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Userlevel 7
Badge +17

Hello there @Maureen332 

You can use the “insert image” icon above the text box or simply copy and paste your screenshot into the text box itself.

G
M
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Can't access music

A

@Maureen332 

OK, it’s not a bug, it’s an android. 😈
Which version of the deezer app is installed?
Where is the music stored? On SD card or internal memory?

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Latest version of deezer,updated,I always go in the App to access my music 

A

I always go in the App to access my music 

That's already clear. But where exactly is the music stored?

M
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Where is the music supposed to be stored ,I still can't access my downloaded music .I open music on albums or playlist

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This is the problem I'm still experiencing, I gave updated the app don't know what to do 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Maureen332, just to understand how to reproduce this issue, You click on favourites>downloaded music and you get the error above in the screenshot?
Could you also confirm if you have the Deezer app stored in the internal memory or SD card?
Thanks

A

Could you also confirm if you have the Deezer app stored in the internal memory or SD card?

I asked that at the end of July. 😏

M
Rank

Hi ite stored in internal memory,since yesterday I can access my downloaded music, all is well,thank you

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