Answered

Songs Won't Download

T
Rank

I am a Premium user. I have enough storage on my android phone. I have cleared cache. Storage is on my device not SD Card. Subscription up to date. So WHY don't new songs added to my downloaded playlists want to download!? The playlist green download bar has not changed progress in three days now.

 

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Best answer by Yula 4 May 2022, 17:52

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4 replies

Yula
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Userlevel 7
Badge +9

Hey there @TanitaOos! 

Can you try deleting the downloaded playlists that are pending? 

Then re download them. 

Let us know how it goes. 

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T
Rank

Hello, it did not work. New podcasts won't download either. Seems there is something wrong with the download functionality. I have removed a large amount of downloads too. I logged in and out and hardbooted my phone.

I am able to download off other streaming apps and I have more than enough space.

I don't understand.

Please help!

Jaime.
Rank
Userlevel 7
Badge +6

Could you please try the following steps one by one and test if it works after each step?
Keep in mind that this will delete your downloads and you’ll have to download them again from your music library.

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Please let me know if that works.

T
Rank

Crap I'm having same problem. Only half of track have downloaded & had spinner going for days. Shit app.

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