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One Hit Wonder
TanitaOos
One Hit Wonder
May 3, 2022
Answered

Songs Won't Download

  • May 3, 2022
  • 13 replies
  • 1567 views

I am a Premium user. I have enough storage on my android phone. I have cleared cache. Storage is on my device not SD Card. Subscription up to date. So WHY don't new songs added to my downloaded playlists want to download!? The playlist green download bar has not changed progress in three days now.

 

Best answer by Leonídia.Deezer

Hi  @Tim Millett @Alison Orton,  sorry to hear that both of you are having this issue. Indeed this is a known issue and our developers are working on a fix.

A possible workaround which is a bit annoying, would be clear the cache inside Deezer app under settings>data and storage (that will delete all content downloaded previously, so sorry for that) and them start downloading your content again.

Let me know if that sorted the problem temporarily.

In the meantime, please reach customer support here, to report your issue so that when the fix is launched you will be updated in following days.

13 replies

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Rising Star
Tim Millett
Rising Star
August 31, 2023

Issue remains! Tracks would still play after deleting so I emptied cache & data files. Now I have to re- download all my music & again, they just download a bit then stop. This app is rubbish! I'm paying "premium" rate, yet the app is rank amature. Sort your act out Deezer.

Rising Star
Tim Millett
Rising Star
August 31, 2023

Hi @Tim Millett @Alison Orton , Thank you for carrying out the suggested procedure.
As this did not resolve your situation, please contact customer support here to report your issue so that when the fix is released you will be updated within the next few days.

2 months later - same problem remains whilst I pay premium rate. Shocking.

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    September 19, 2023

    Hi @Tim Millett indeed we didn’t launch yet the fix and I can’t tell if it will take 2 weeks or 2 months unfortunately.

    Meantime, I have just tried here one workaround and worked for me.

    I select my favourites, plus 3 playlist to download, waited that all was download. The app was still telling that download was not finish, so I just killed the app (background included) and after restarting the app all was perfect.

    Let me know if that worked for you.

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