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Jaime.
Community Manager
Jaime.Community Manager
published in Subscription and payments

🚨​​​​​​​ BREAKING NEWS: Deezer Premium/Family 🚨​​​​​​​ (Update)News

Update:Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.All impacted accounts have been rectified.We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.Thank you for your support.Dear Community users, We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.Rest assured, our team is working diligently to fix this issue as quickly as possible.We apologise for any inconvenience this may cause and appreciate your patience and understanding.Updates will be provided as soon as the problem is resolved

40127
E
Tiny Dancer
4 hours ago
N
Runaway Baby
nksRunaway Baby
posted in Subscription and payments

I bought the wrong deezer subscription and want to cancel it

Hi, I am nail and I am contacting you because I wanted to buy Deezer premium offer the one a 5,99€ but I selected the wrong one and paid the family offer a 19,99€ and I want to be refunded and buy the one I want. I have already been charged from my bank account. 

6
E0xc815
Lover
8 hours ago
J
Lover
jarnostLover
asked in Subscription and payments

My account appears to be free even though I paid

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

56
Jaime.
Community Manager
9 hours ago
S
Lover
SergioCLover
posted in Features & Feedback

Full discography not in artist's profile - Featured In section missing (desktop version)

I’ve noticed lately that if I am listing to a compilation album and I click on one of the artists names, the discography in their profile does not include the compilation album that I am listening to.  Didn’t there used to be a “Featured In” section in every artists profile?  If I click on the album name or type it in the search field it can be found, but not via the artists page.  This is not an issue on the app.  

18
S
Lover
11 hours ago
V
Runaway Baby
vipjerryRunaway Baby
posted in Subscription and payments

After so many years i had to cancel my family subsription

Dear Deezer Team,I have been a loyal Deezer Family subscriber since 2016 and have thoroughly enjoyed your service over the years. However, I was both shocked and saddened to see the recent price hike from €10.99 to €19.99 starting February this year. This significant increase has made it untenable for me to continue my subscription.It’s particularly disheartening as this change forces me to reassess a service that has been part of my family’s daily life for nearly a decade. The value proposition that once made Deezer an easy choice for my family’s music needs no longer seems justifiable.Additionally, the recent email I received upon cancellation was rather surprising. It read, "You've just arrived and you're already leaving us. Are you sure you want to lose your benefits?" This message felt quite out of place, considering my long-term membership.I understand prices can change, but as a long-standing customer, such a steep increase feels not only sudden but also disregards the loyalty o

1
S
Tiny Dancer
13 hours ago
brianesselbrugge
Tiny Dancer
brianesselbruggeTiny Dancer
asked in Features & Feedback

Feature Request: Start Flow from CarPlay

Hi! I have a feature request. Sometimes, when I’m in my car and I’m listening to a playlist I get a song that hits the right mood. And at that moment there is no way to start a new Flow from that song. My request, an easy way to start a new Flow from a song. And maybe the other way around too. When you have a good song and you want te hear more from that artist…Here’s a little flow chart.  

0
brianesselbrugge
Tiny Dancer
14 hours ago
L
Runaway Baby
lern2swimRunaway Baby
asked in Your account, favorites and playlists

2000 artist limit on Deezer?

I'm seeing references to there being a limit on the amount of tracks that can be favorited.Is there a limit on artists too???

23
J
Tiny Dancer
17 hours ago
T
Runaway Baby
ToriSRunaway Baby
posted in Subscription and payments

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

338
P
Runaway Baby
1 day ago
O
Runaway Baby
OSCAR MASONRunaway Baby
asked in Your account, favorites and playlists

Royalties

I’m a producer and have 22 songs on a playlist playing for the last 4 months but havent received any royalties, Distrokid said to contact Deezer.

10
O
Runaway Baby
1 day ago
V
Tiny Dancer
VansantosTiny Dancer
asked in Subscription and payments

parceria Tim black

Meu benefício da parceria tim black não está mais funcionando pede pra eu assinar premium mas eu usava pela parceria tim

2
Jaime.
Community Manager
1 day ago
Z
Runaway Baby
zebra29Runaway Baby
posted in Features & Feedback

Why always live version of a song

When searching for a song on Sonos or Google Auto, Deezer always defaults to a live version if it exists.  How can I disable or discourage this behaviour?

18
Leonídia.Deezer
Community Manager
1 day ago
D
Runaway Baby
DuenoveunoRunaway Baby
asked in Features & Feedback

Improving podcast selection?

Hello everybody, I’m here just asking if there is any plan from Deezer to improve the Podcast selections. I’ve always used Google Podcast to listen to Podcasts, but they are shutting down at the end of the month and if I have to move on another paying platform, I would rather start paying for Youtube and be sure that I will still have those podcasts and music, rather than paying Deezer and Youtube together.I really don’t want to leave Deezer, but I feel it will be a forced choice, unless I have the option to keep listening to my podcasts on Deezer - honestly I’ve always found the Podcast selection a bit too small.I know it’s not something that can happen over the night, but is there any plan about making the podcasts selection broader and maybe a list with dates about when and if specific podcasts will be available on this platform?Thanks a lot!

2
Leonídia.Deezer
Community Manager
1 day ago
M
Runaway Baby
michael.c.cozensRunaway Baby
asked in Features & Feedback

Podcast transfer from other apps via OPML

Is it possible to import podcast subscription lists from other apps (eg Beyondpod) via the common OPML format? If not, could it be? Thanks! 

4
S
Tiny Dancer
1 day ago
F
Runaway Baby
freya_irlRunaway Baby
posted in Your account, favorites and playlists

Imported "favourite tracks" playlist is inverted order

I’ve recently imported my Spotify playlists to deezer and it worked mostly fine, except that the “date added” sorting is inverted on my favourite tracks playlist.That wouldn’t be an issue at all since i can just inverts the sorting on this *however* this makes new songs that i favourite appear at the “bottom” of the playlist.Is there any way to fix this, basically invert the order of that playlist so i can start adding new favourites?

2
P
Tiny Dancer
1 day ago
K
Runaway Baby
Katarina StanojevićRunaway Baby
asked in Your account, favorites and playlists

song transfering

Is there any way to transfer my favorite songs playlist from deezer to Spotify?

6
P
Tiny Dancer
1 day ago
C
Runaway Baby
ChrisTwoFourRunaway Baby
asked in Your account, favorites and playlists

Deezer free not available, preventing transfer of playlists to new streamer.

I want to transfer my playlists from my Deezer account to YT Music however, Deezer free isn’t available in South Africa and prevents me from transferring using Tune My Music. So now I need to pay R75 just to get my music. That doesn’t seem fair to me. Is there something I can do to overcome this issue?Thank you!

8
P
Tiny Dancer
1 day ago
C
Tiny Dancer
CSMTiny Dancer
asked in Your account, favorites and playlists

groupe shaker téléchargement

Est ce qu'il est possible de télécharger une playlist de notre groupe shaker si oui comment ? Pour l'écouter hors ligne ayant un compte Deezer premium

1
Nina Nebo
Deezer Legend
2 days ago
I
Runaway Baby
IjonTichyRunaway Baby
asked in Features & Feedback

No discography section if all albums are in 'More albums'

Some albums in artists discographies are filed under 'More albums’. In the web app you have to scroll down to the bottom to see them; in the android app you have to press 'view all’.(Not sure what the point of hiding some albums like this is as it can be tedious to get to them for artists with big 'featured in’ sections. But I digress...)There's an issue with this in the android app for artists who have all of their albums in that category: in that case the discography section does not appear at all in the android app, so there's no straight forward way to browse their albums from the artist page.The Louis Cole artist page is one such example: https://www.deezer.com/us/artist/5084475

7
P
Tiny Dancer
2 days ago
B
Runaway Baby
Bangkok RockRunaway Baby
posted in Features & Feedback

Spotify free better than deezer premium

This is essentially why I will leave deezer after 3 years.  Also, I couldn't even write on the deezer community website directly, I had to copy and paste. Deezer, you have 3 choices: Stay the course and suck. Continue to do the same, and offer an inferior service at a more expensive price. Compete and dramatically improve. I think time has proven you're not able to do this. Gut all expenses/features, and slash the price to $1-5 a month worldwide. The only thing deezer premium does better than spotify free is you can play specific songs. Maybe that should be your only feature. Check my account, I wouldn't imagine they're are too many people who use deezer more frequently and more vastly than I do. I am very open to questions, comments, criticisms, from the deezer team or the deezer community. Thanks for the good times and for initially getting me into music streaming with an article I read about your country selector feature.

12
awesomemac
Deezer Legend
3 days ago
Z
Runaway Baby
Zendo.masterRunaway Baby
asked in Subscription and payments

Changing subscriptions payment date

Is it possible to change my subscription payment date if I pay for and extra month?

1
awesomemac
Deezer Legend
3 days ago
G
Runaway Baby
georgemilojevicRunaway Baby
posted in Features & Feedback

Stop flow and other PL playing holiday songs

There are several posts about this already and yes I’ve read them, but this needs to be more visible as it is being overlooked by the deezer team.  I, nor anyone else, wants any holiday music to be playing after January at least if not sooner. Any random PL created or any flow that I start, has some Christmas songs in it. It is April now, i don’t want it, until Decembar.I am not going to dislike every single song (or Elvis, Sinatra...), as I want to play them again when the season comes. You need to properly tag them, and have an option to opt out of those songs, when users feel comfortable, it can be a pop-up it can be a checkbox, radio-button… no one cares how, just make it happen.   

13
M
Lover
3 days ago
C
Runaway Baby
Carlos Gustavo De FranciscisRunaway Baby
asked in Subscription and payments

cancelamento e reembolso do valor debitado automaticamente

Boa noite, eu vi agora que foi cobrado no meu cartão o valor anual da assinatura, porém eu não uso mais o Deezer no momento e gostaria de cancelar e solicitar o reembolso. Poderiam me ajudar com isso?Acredito que conseguem baixar um relatório e verificar o uso ao longo do ano. Algumas vezes pode ter sido tocado erroneamente pela Alexa, mas não usei diariamente. No momento uso conta do Spotify. Agradeço

1
Noam Asulin
Deezer Legend
3 days ago
S
Runaway Baby
shawnCRunaway Baby
posted in Features & Feedback

I Liked One Song, Not the Entire Artist!

I've run into a frustrating issue with Deezer's recommendation system recently. I happened to like one single song by an artist, so I gave it a "like." But ever since, Deezer has been bombarding me with notifications about all of this artist's new releases and related content – even though I only liked that one track! I paid more than 100 euro per year just to see promoted music?

6
M
Lover
4 days ago
Noam Asulin
Deezer Legend
Noam AsulinBezi since 2017
posted in Features & Feedback

Tips and Tricks - The HowTo thread for everything deezer ❓

Hello everyone . Deezer way of use and UI were changed in the last few years so I figured it would be a good idea to recreate the old good tips and tricks thread with a more recent information for the new and veteran users on the platform . Everyone in this community is welcomed to contribute to the effort and publish tips and tricks you think we can benefit from . Let’s start with the first tip shell we ?  Where do I find my MP3 files on the mobile APP(Android) ? Deezer is allowing paid subscribers to upload MP3 files purchased by the users . Uploading MP3 files are great if you can’t find the song/Album you want to listen to on Deezer . While Deezer has 70M files under the belt , not the entire catalog is available everywhere due to contracts and copyrights , therefore uploading missing MP3 is a great way to listen to your favorite album without looking for it somewhere else . Here is how to find your uploaded MP3 files on the APP ( Android):  Navigate to Favorites  Navigate to Play

0
Noam Asulin
Deezer Legend
4 days ago
S
Tiny Dancer
Shockey
asked in Features & Feedback

Shuffle entire liked list without recommendations.

I joined deezer a few years ago because spotify did not have a true shuffle all button. (they do now apparently?)Now I’m about to leave deezer for the same reason.  Literally the only reason I chose deezer is gone.  I press shuffle and I get 50ish songs in a playlist, This is fine I should just be able to re-generate if the list finished. right?But instead I get 5-10/50 that are usually from the previous list.  Then if I generate the list like 4 times I can see the same 20-30 songs pop up 50% of the time.   Then 12 of the 50 are new songs I didn’t like, or have never heard of.Why only 50?  I bet it takes less computing power to just shuffle my WHOLE liked list.  Then to generate a list of 36-38 and have your AI generate what the other 12-14 songs are they think I’ll like.  Food for thought.I want the option to be able to be recommended music, when I feel like it.  Not because you guys see it as a feature.  Give me more options.  Not less.  But from what I’ve read around the forums it s

3
Nina Nebo
Deezer Legend
5 days ago
TERMS OF USE DEEZER COMMUNITY SITE