account has changed from Premium to free.

Forum|Forum|8 years ago
January 3, 2018
13 replies
626 views

I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three.
Has anybody have any ideas thanks

subscriptions

Best answer by Anja

@Red Rarity87 please note that the subscription was cancelled by Cricket on 19/12/2017. If you are still paying for Deezer, please get in touch with Cricket directly so that they activate the subscription again :)

@Marty.Tickner I can't see a mobile provider subscription for your account at all. Have you linked the subscription to your Deezer account already? If so, there might be a second account. Please send us the name of the provider and your mobile number here and we'll check 🙂

R

Red Rarity87

Guitar Hero

I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three.
Has anybody have any ideas thanks

I am having the same problem, I don't understand what's wrong

M

Marty.Tickner

Roadie

I am having same problem been paying monthly for premium nearly two years now and worried when the trial runs out they will charge me again ? I am a premium member not wanting a 15 day trial ?

R

Red Rarity87

Guitar Hero

I paid $6.99 for the subscription through cricket wireless and also tried to use a credit card to pay the $9.99 and still having problems

AnjaAnswer

Deezer Staff

@Red Rarity87 please note that the subscription was cancelled by Cricket on 19/12/2017. If you are still paying for Deezer, please get in touch with Cricket directly so that they activate the subscription again :)

@Marty.Tickner I can't see a mobile provider subscription for your account at all. Have you linked the subscription to your Deezer account already? If so, there might be a second account. Please send us the name of the provider and your mobile number here and we'll check 🙂

C

Caleb.Viljoen

Roadie

I paid for the premium package in January. I had to reformat my device, and can no longer access the account. Can someone help me?

Rudi

Ultimate Superstar

Hi there @Caleb.Viljoen

No worries. I've unlinked your Google account and sent you a password reset email. Please change your password and use email and password to login directly, not Google. Let me know if you still have any issues 👍🏼

D

Dee's Deezer

Roadie

Normally when there is no money in my account I am given a grace period and there is no interruption on my music, however after turning deezer on this morning and trying to play my music I noticed I have been put on free mode, I never got any warning about payment not being made or was I given any sort of grace period!

WTF is up with that?

K

Kevin Deezer

Rockstar

Hello @Dee's Deezer, get in touch with our customer support team, it’s possible that something went wrong on our side and they will be able to fix it.

Have a nice day

https://www.deezer.com/en/profile/3421485864

T

Tlmb10

Guitar Hero

Hi everybody, I’ve just a little problem.
my account expired and then I repay for a month and I still can’t access deezer Premium.

What do I have to do ?