Troubleshooting

Most of lyrics have disappeared even the microphone icon is showing ?? What’s happened??

When I try to load the Deezer app on my BeoVision 11 TV I just get a small circle in the bottom right of the screen. I’ve tried rebooting and resting the wi-fi, even plugging in using ethernet but can’t get Deezer to load, any ideas how I can make this work? 

Deezer’s search function seems to be completely broken as of this morning. The majority of searches I make bring up no track results, and only categories such as “Playlists”, “Podcasts”, and “Episodes” come up. For instance, if I type “Moby” + any song name, I get no results, but searching just for “Moby” makes all his songs show up. The issue seems to randomly affect various artists and songs. Is anyone else experiencing this, and is there a way to resolve it? I am noticing the same thing is happening across all versions of the app (iOS, desktop, browser). Thank you!

Some songs are just not planning and it is so annoying. How can I remove songs that not available 

For a while now i can only access deezer on mobile.Access from desktop app or browser yields an Access Denied error (browser) or "you seem tobe offline" (desktop app)

Dobar dan, već neko vreme koristim vašu aplikaciju putem pretplate(yettel), zanima me kako da kada uđem u vašu aplikaciju da mi ne izlazi lista pesama koju sam posledje slušao?

The Deezer desktop app for Windows makes several DNS server requests for deezer.com every couple of seconds. This is the only app I have ever seen do that, and it is flooding my DNS logs. There are dozens of deezer.com requests between each normal DNS request from my system. I have a TTL configured so that it should be cached. That means that the app must be directly calling for the domain resolution constantly. This does not happen when listening using the web player. Why is this happening? Can I do something about it? Can you do something about it?

I have subscription Deezer Premium,but at BluOS(NAD c 700) work as Deezer Free,what is problem?

Hi,Why is it that when I download an album/playlist only a limited number of songs are actually downloaded and get a green tick box?

Hi,The Equalizer has stopped working on my Nokia XR20 (Android 12).I have tried clearing cache, and reinstalling app.The option is available on the screen, but nothing happens when you tap the Equalizer option.

I can't use my deezer premium from my mobile service yettel. I can't connect my old email which was connected to yettel before with new code from yettel. And also i can't make another account. What should i do?

Hey,Iv been having problems playing songs over the last couple of weeks. When I try to play songs they dont load. I just get the loading message. This happens whether Im using WIfi, Data or even my downloaded songs. I cleared the cache, unistalled and reinsalled the app. I have found that the only way i can load songs (WIfi, Data and downloaded) is to change the storage from my SD card to my phone. So I assumed my SD card was broken. I purchased a new SD card changed my storage had the same issue. I even tried with another phone I own and had the same issue. I will add when changing my storage back to my Sd card I can download songs and it will work for about 10 to 20 songs then go back to loading issue. This is very frustrating please help me out Deezer Version: 7.0.9.22Phone Model: Samsung Galaxy A50Phone Model #: SM-A505WOther Phone Model: Samsung Galaxy A32 5GPhone Model #: SM-A326W

I uploaded my MP3 files to deezer.Its strange that i need to remake the albums as playlists.But i also can’t use the search there?I type in the search and nothing happens.Am i doing something wrong?

Hello,currently I’m testing the deezer app on my samsung Xcover5 Android 12but there is a flaw that if this flaw will remain It will make me go back to spotify:If I close the Deezer-App with “the close all apps” button  the app won’t close!The app is still playing music!Hey guys this is a NO GO!!  consuming battery when I forced eveything to terminateIs Deezer a hard to kill hard to remove virus or a normal app?? This is an issue for more than 4 years now.Do think it is a good marketing strategy to force everybody to tap on pause ???  

I love the app but this bug is going to make me switch 

I left Australia on a holiday to Canada, Alaska and USA. I boarded a ship in Vancouver for a cruise to Alaska, while in the gymon board i used my fit bit and listened to Dreezer while i worked out. When i arrived in Alaska, all of a sudden i get this message....Dreezer Music Expired. Refresh by conecting to saved wi fi network. My saved wi fi network is in Australia. I still have 5 weeks of holiday. Can anyone advise of how i fix this problem. Thank you..Ross

Hello,I keep running into problems when playing this song: https://deezer.page.link/bHXABwBu36jPDA5E9 The track gets interrupted, often at the same time, at about 1:40-2:00.It sounds like deezer suddenly wants to play another song and then runs into an error, ending the stream completely.Am I the only one running into this problem? How could this be solved?(btw. I had this problem mainly on a MacBook Air 2020 on Safari. Latest software updates are installed.) Thanks! :)

BonjourJe pense sérieusement mettre fin a mon abonnement.J’ai encore ce probleme de multi connection qui met deezer en pause et je ne peux rien y faire.J’ecoute sur mon mobile. Mon PC est eteint.Je viens de changer mon mot de passe au cas ou qqln se connecterait avec mon compte mais ça ne change rien ! Comme quoi il y a bien un bug chez vous.Merci de corriger cela, ce n’est pas la première fois et c’est insupportable.Je paye pour cet abonnement, et ce soir je veux me poser avec des amis et ecouter tranquille quelque chose et je vais devoir mettre la radio ! Grrrrrrrrrr.Le pire c’est de pas avoir une solution rapide et etre obligé d’attendre une action de deezer, mais quand ???PFFFF

hey guys,is it possible?

iOS Deezer version 9.25.0.3Lyrics open, but display nothing (see image)Tried:-clearing cache-restarting phone- happens for every song- happens when connected to wifi and 4g  

Hello. The mobile app keeps crashing during playback on my android device. It's really starting to frustrate me. 🤬

Your customers are people who love music, people who are music nerds, why otherwise they pay more than for spotify to get higher audio quality, your interface has to reflect that! And have less bugs of course!My mean reason to choose Deezer over Tidal was the ability to chache songs in CD Quality. Well...not much use if the Desktop app SUCKS (at least on Mac)!It especially sucks when you are offline-my listening history was not saved when I was offline-the playlist search function did not work in downloades!!!! WHAT?-it is really hard to add anything to a playlist, the option is only available in some submenus but not all the time-play next does not work often-deleting something from the queue sometimes results in that song being played, WHAT? Generally, it is already a big miss that you-cannot create folders of playlists, WHY???-do not see your own playlists as a list in the left menu, WHY PLEASE WHY?But if the SEARCH function does not work either when offline, do you realise what a p

Download resume is glitchy . But not bad . It doesn't resume downloads once you leave a network . You got to actually select the tracks and tinker with the download knob . Not a deal breaker . Still keeps my library in tact . Which is apparently wasn't Spotifys thing . Deezer isn't pretty , but she does her job . I just had to find something to complain about a otherwise good app . Keep it up .

Hi, I have a galaxy A10E and I'm having issues with songs not loading. I've been using the app for years and had this SD card for years as well. This problem came out of nowhere. If I have my data storage set to use my SD card, nothing will play. When I set it back to my phones internal memory, everything loads just fine. I know my SD card is good, how can I fix this? I have seen other people have the same issue but no one offered a solution that worked. 

HiI’ve followed the other topics and did what was suggested, but that was 2 & 4 years ago.I do have the newest app on phone for deezer.Music still stop playing while driving and phone is on lock with black screen.This is extremely irritating and only started doing this for about a month now.I have a Samsung Note 20 Ultra in Namibia. PLEASE assist.