Family subscription issue

Forum|Forum|3 years ago
November 28, 2022
7 replies
120 views

Hello there

I have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past.

Thanks

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Best answer by

@DLC

You have different country codes. This can only be changed by support:
→ https://support.deezer.com/hc/requests/new

A

Anonymous

Hey @Grant Ellmers

Do all family members have their own login data or do you also use profiles (admin login data)?

G

Grant EllmersAuthor

Hitmaker

OH oops. My daughter was using my profile. All sorted now. Thanks

D

DLC

Roadie

So I subscribed to deezer Family, shared with my wife and this keeps coming up on her device . Nor can she can't sign in without a subscription. Is there a work around to this ?

A

Anonymous

Answer

@DLC

You have different country codes. This can only be changed by support:
→ https://support.deezer.com/hc/requests/new

Johnathan.Deezer

Ultimate Superstar

Thank you for your help @dee_dirk !

On that case you need to contact our support @DLC, they can help you. =)

Take care.

JohnathanF

T

thdumaure

Roadie

My Deezer Account stopped in December for a reason I don’t understand. Did you increase price or anything ?

I subscribed again to a Family Account.

my subscription does not propagate to nether my own iPhone nor my family members. On my iPhone deezer still shows ´premium’. I spent my whole day trying to fix the issue. I am really tired, I will switch to another provider.

Thierry.