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João Miguel Soares
Guitar Hero
João Miguel Soares
Guitar Hero
Nov 17, 2022 3:08 PM UTC
Answered

Can't connect Deezer Wear OS (Galaxy Watch 4) with my account

When I try to login in Deezer app for Wear Os always return to me to retry and hold my watch near my phone, but my watch is next do my phone.

There’s another way to connect my account?

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    Zayn-T
    Zayn-TAnswer
    Rockstar
    Nov 17, 2022 6:44 PM UTC

    I had exactly the same issue with the pixel Watch. I uninstalled it several times and it did connect in the end (with a pixel 7 pro). I also restarted the phone and watch which did seem to help. 

    He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
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    37 replies

    Guitar Hero
    DamienG.
    Guitar Hero
    Nov 17, 2022 6:30 PM UTC

    Same here with Google Pixel Watch + Pixel Pro 7.

    Zayn-T
    Rockstar
    Zayn-TAnswer
    Rockstar
    Nov 17, 2022 6:44 PM UTC

    I had exactly the same issue with the pixel Watch. I uninstalled it several times and it did connect in the end (with a pixel 7 pro). I also restarted the phone and watch which did seem to help. 

    He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
      Guitar Hero
      DamienG.
      Guitar Hero
      Nov 17, 2022 9:28 PM UTC

      Reinstalling and rebooting did not solve the issue on my side :( (I'm using Deezer Beta)

        Rising Star
        ThomasR
        Rising Star
        Nov 17, 2022 10:30 PM UTC

        Yep exact same issue here as well on my Pixel Watch and Pixel 6 Pro.

          Noam Asulin
          Superuser
          Noam Asulin
          Bezi since 2017
          Nov 19, 2022 12:07 AM UTC

          Some users I know are complaining on the same issue 

          (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
          Johnathan.Deezer
          Ultimate Superstar
          Johnathan.Deezer
          Ultimate Superstar
          Nov 20, 2022 3:25 PM UTC

          Sorry to hear that guys. 😑

          Can you please try to do what @Zayn-T said? 

          Delete the app, reset the devices and try to reinstall the app again, please? 

          Please let me know any updates.

          JohnathanF
          Rising Star
          ThomasR
          Rising Star
          Nov 20, 2022 4:28 PM UTC

          Yeah I have tried that solution without any success still getting the same issue.

            João Miguel Soares
            Guitar Hero
            João Miguel SoaresAuthor
            Guitar Hero
            Nov 20, 2022 5:51 PM UTC

            Sorry to hear that guys. 😑

            Can you please try to do what @Zayn-T said? 

            Delete the app, reset the devices and try to reinstall the app again, please? 

            Please let me know any updates.

            I tried it several time but didn't work

              Zayn-T
              Rockstar
              Zayn-T
              Rockstar
              Nov 20, 2022 8:26 PM UTC

              Hi folks, I’m sorry you’re still having issues, even after reinstalling.  All I can suggest is to contact Deezer support and see how they can assist you.

              Please let us know here if you find a solution so it can help others as well. 

              He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
                Yula
                Deezer Staff
                Yula
                Deezer Staff
                Nov 22, 2022 11:39 AM UTC

                Hello all, please try again and be mindful of these points: 

                Note: Your watch must be connected to a cellular network or WiFi. Your Android phone must be nearby and you must be logged in on the Android Deezer app

                Tip: We recommend turning the Bluetooth on your phone off when downloading or playing content to improve the performance of your watch

                1. Launch Deezer from your watch
                2. Select Log in with phone

                  You can now control music from your watch. You are able to access your Flow, Favorites, Recently Played, and all the music you have liked!

                Alternatively:

                1. Launch Deezer from your watch
                2. Select Log in with a code. A code will be displayed on your watch
                3. On the Deezer app on your phone, enter the code that is displayed on your watch
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