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problem with Alexa

  • December 6, 2022
  • 1 reply
  • 139 views

Currently I have an issue with deezer via Alexa. 

Essentially it will play 1 song and that's it. If I ask for an album, I get 1 song. If I ask for my flow to play, again, 1 song only. If I try to skip the song being played, I get 'I'm having trouble getting that right now'.

It's only started fairly recently. 

Love deleted and reattached the skill etc, but same result. 

Deezer visa my phone is fine, but I have Alexa's everywhere in the house, and it's now really annoying. 

Best answer by Johnathan.Deezer

Hey @tony5101

Can you please double check if you are connected on the correct Deezer payed account on all your Alexa devices? 🔎

If after you reinstall Deezer, you still have the issue, please contact our Customer Care, they can help you without problems. 

Take care.

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Johnathan.Deezer
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Hey @tony5101

Can you please double check if you are connected on the correct Deezer payed account on all your Alexa devices? 🔎

If after you reinstall Deezer, you still have the issue, please contact our Customer Care, they can help you without problems. 

Take care.