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problem with Alexa

  • 6 December 2022
  • 1 reply
  • 129 views
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Currently I have an issue with deezer via Alexa. 

Essentially it will play 1 song and that's it. If I ask for an album, I get 1 song. If I ask for my flow to play, again, 1 song only. If I try to skip the song being played, I get 'I'm having trouble getting that right now'.

It's only started fairly recently. 

Love deleted and reattached the skill etc, but same result. 

Deezer visa my phone is fine, but I have Alexa's everywhere in the house, and it's now really annoying. 

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Best answer by Johnathan.Deezer 7 December 2022, 10:33

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1 reply

Johnathan.Deezer
Userlevel 5
Badge +6

Hey @tony5101! 

Can you please double check if you are connected on the correct Deezer payed account on all your Alexa devices? 🔎

If after you reinstall Deezer, you still have the issue, please contact our Customer Care, they can help you without problems. 

Take care.

JohnathanF
TERMS OF USE DEEZER COMMUNITY SITE