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Andre.NRunaway Baby

asked in Android

problematic scrolling of playlists

Hi Deezer team,Did you introduce new mechanism of scrolling in the app?I have a problem with scrolling the playlists in Deezer. It's not possible now just to tap at any place of screen (with opened playlist), and swipe up/down to scroll.I have to use side scrollbar to scroll over all playlist items.my screen record on YouTube Android 9, Huawei P10 (old one, with Google services). Deezer family acc.Problems started after last update, or one update before. Reinstalled, - the same. Thanks in advance. P.S. but still, your flow mode and AI suggestions for me is the best among other music apps. 🙂

2 months ago

Pittipoo1Runaway Baby

asked in Android

PETE

This is my first song!

2 months ago

Lim Cung WeiRunaway Baby

asked in Other devices

most albums not showing in discography in Sonos app

2 months ago

Dehv27Runaway Baby

asked in Other devices

Yamaha Musiccast - Access Error: “Unable to Register Your System” - Receiver TSR-700

Hello, Deezer not connecting on Musiccast.I have tried to: delete/install both Deezer and Musiccast. Changed my password.Still receiving error above.Anyone else experiencing this? Thank you!

2 months ago

jeroengbakkerRunaway Baby

posted in Android

problem with deezer connect

Hello, I am running Deezer Premium from my android phone, and I can't change songs from my phone to my desktop app OR browser. I do this to prevent alt tabbing and have tried every possible fix that I could find in the FAQ. (from removing SD to clearing browser cache.)It is really frustrating, is anyone else experiencing this? and off course, how do I fix this?Yours truly Chewy Baker

2 months ago

Santiago Evans AbaracónLover

posted in Other devices

Deezer not synchronizing albums correctly between platforms

Hello, I have noticed that when I’m listening to an album in my Android app and want to continue on my PC (Windows 11), I synchronize the track I’m listening to and instead of playing that track on the PC, it plays the same track number but from the last album I listened on my PC.For example if I am listening to track 6 on Android and synchronize with the Windows app it plays track 6 of the last album I listened on my PC.The same thing happens if I do it the other way around (synchronize what I’m listening on Windows to Android). I’m using Android version 8.0.2.89 and Windows version 6.0.30. Thanks in advance.

2 months ago

Desert FamilyRunaway Baby

asked in Android

Song skipping like a scratched cd

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

2 months ago

KallistosRunaway Baby

posted in Other devices

Enable spatial audio for MacOS Deezer App

Hello, Could you please enable spatial audio on MacOS (M1 chips) when using AirPods Pro & Max ?This is clearly a dealbreaker for now ! It’s working on iPadOS and Safari on Mac, but not with the App :( Thanks a lot !

2 months ago

capillonpubRunaway Baby

asked in Android

simple Headphones through usb c issues (not headset with mic)

Hi, When I plug a headphone (without mic) using an usb-c adapters on my android phone (i’ve tested at least 5 differents adapters and 3 headphones, also different phones xiaomi or samsung) deezer start switching songs non-stop.If I use a headset with microphone instead of a simple headphone, there’s no issue. It doesn’t appear with other music or video apps.Is there a specific settings to apply in order to avoid this issue?Thanks, Philippe

2 months ago

AdrianaRRunaway Baby

asked in Android

Impossibile caricare la pagina

Non riesco ad usare l'app da 2 gg, compare il messaggio : NON È POSSIBILE CARICARE LA PAGINA.Provato a riavviare ma nulla

2 months ago

jirkavRunaway Baby

asked in Android

Why does Deezer itself change information about a track?

Hello. Some time ago, I favourited a track by Paul Engemann titled Push It To The Limit from the Scarface soundtrack. Information about the track and album cover was correctly shown. The picture bellow is what I want to have and what I marked as a favourite.Now I noticed that the information about the same track has changed to some lama nonsense... Why?I would appreciate having the possibility to keep my tracks in their original state when I favourite them.Cheers,Jirka

2 months ago

Mauro de MillianoRunaway Baby

asked in Other devices

Deezer on AAOS - Polestar 2

Hi all,So I installed Deezer in my Polestar 2 Launch Edition (MY21) , it has the latest software and somehow when installing all works fine. Then the next time I enter the vehicle, I put on a song and music stops playing right at the end. Usually like 1 second before. It will not go to the next.If I delete the app and reinstall, it will work again.. for that trip. Also, if I engage loop (for playlist or 1 particular song) it will stop working the moment I put it on. That particular song that’s playing will stop before the end and not go to the next one nor replay. At that point, forwarding songs and such also stops working.To conclude, even though Deezer is supported on AAOS now, it just won’t work on my vehicle.. Can anyone help or maybe a developer look into this particular issue?Kind regards,Mauro

2 months ago

chocobearRunaway Baby

asked in Other devices

Help blocking songs / artists from playing through Sonos/Alexa

Please help!I have a Sonos Roam with in built Alexa. I’ve linked Sonos to my Deezer account. I’ve blocked explicit content via Deezer app, but there are songs which are inappropriate which my 5 year old takes great joy in requesting. Please can you show me how I can block certain artists/songs from being played through Sonos when asked by Alexa.example: Willy Willy by Lola Lee. (You can see where this is going…) I have gone to the artist page and in top right clicked the three dots and clicked ‘Don’t recommend this artist’. It still plays when requested through Sonos via Alexa. please help!Sincerely,A desperate dad

2 months ago

MagusRunaway Baby

posted in Android

Excessive data usage for basic quality

Hi,A topic was brought to light about basic streaming being very demanding on data usage. I listened 26 songs to have deezer using almost 700MB of data using basic quality. Then I tried Youtube Music and 15 songs later it didnt even reached 100MB. Then I stumbled across this thread on Deezer community that was posted and acknowledged 8 months ago.https://en.deezercommunity.com/topic/show?tid=76510&fid=47When will this be fixed? There's no reason why the qualities are swapped like that and not fixed yet. I haven't made the test yet, but I will change it to standard to see if there's any difference... And maybe one day I will be suprised that my data usage will be higher than usual because the qualities will finally be fixed... This is a major issue that's been trailing over the years, (other threads I found from 2 years ago had the same issue) how is this still an issue today?

2 months ago

nyx1Runaway Baby

posted in Other devices

Download to car

Why won't my playlists or my library download to my car. Whenever I connect it will recognize that it's Deezer, it'll play songs, I can skip through my currently playing playlist, but I cannot switch between them & I cannot access my library at all. When I tried to download the library through my car it tells me that the app that is on my phone will not allow access. How do I change that so that it has access because it's really annoying to have to stop my car to change my playlist or to access my library. I have a 2023 Kia Sportage. Thanks in advance.

2 months ago

Jarnek66Tiny Dancer

asked in iOS

payment

The payment was 23,99 złoty per month, but the price has changed after logging in 28,99 złoty. I don’t know why

2 months ago

Bailey BlackwellTiny Dancer

asked in Android

What can I do about the MS0004 error?

My Deezer app was working perfectly fine till two days ago, and now most of my songs between Blackbriar's My Soul's Demise and a cover of Colours Of The Wind have this issue. Unfortunately uninstalling and reinstalling the app will not be possible as Google Play Store can't install anything as of last week

2 months ago

TimelordzRunaway Baby

asked in Other devices

Volume banner in deezer desktop app

When I change the volume on my windows 10 pc a Deezer banner appears in the top left corner of the screen. How do I remove this? This happens while using the Deezer desktop application. I understand its usefulness but there should be a way to turn it off. It can be quite obnoxious for users.

3 months ago

fingersofsteelTiny Dancer

asked in Other devices

Audiopro and Deezer app

Hi I have audiopro speaker and would like to know if i can use deezer App to play music straight trough the speaker. Audiopros own app has deezer support but its via that app which is horrible. Is there a way to play music by deezer app or is it only way to play it via audiopro app?

3 months ago

BorysovichTiny Dancer

asked in iOS

Your app keeps crashing! It keeps shutting down! It plays and then shuts down! Do something about it already! Why do I have to pay money?! I can't listen to my favorite music!!!

3 months ago

Jaime.Community Manager

published in Other devices

Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

4786

3 months ago

jjrecortRunaway Baby

posted in Other devices

Deezer App on SamsungTV shutdowns TV ramdomly

Title: "Deezer App on Samsung TV Causing Random Shutdowns"Hey, community! 👋📺I've been facing a rather perplexing issue with the Deezer app on my Samsung TV. It seems that whenever I try to use the Deezer app, my TV experiences random shutdowns. 😞This unexpected problem has become quite frustrating, especially considering that the TV works seamlessly with other applications. The issue appears to be exclusive to the Deezer app, leaving me scratching my head for a solution.I've tried various troubleshooting steps, including reinstalling the Deezer app, and updating my TV's software. However, the problem persists. It's disheartening to experience such technical glitches, particularly when enjoying music is supposed to be a stress-reliever!Has anyone else in our awesome community faced a similar issue with the Deezer app on their Samsung TV? If so, I'd love to hear about your experiences and any solutions you might have found. Let's share our knowledge and help each other out. 💬🔧#Deeze

3 months ago

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