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1393 Topics

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militant monkeyRunaway Baby

asked in Other devices

BBC Radio Stations Have disappeared

Hi All, Long time user (of Deezer), first time poster. Maybe I am being an idiot (likely) but all of the BBC stations seems to have disappeared? I have tried the mobile and desktop app, and reset both, but can’t seem to find them. Is this an issue, or am I missing something? Cheers MM

2 years ago

blldpvyyrtocfssznqRunaway Baby

asked in Other devices

Mail from securityteam@deezer.com "Access from new PC", but I did never have Deezer!

I just made this account, but before now I didn’t even know Deezer existed (no, I didn’t have an account and then forgot it).So, what gives?Translated it’s something like:“Did you just sign in?New sign-in detectedWe noticed a new sign-in on you accountWasn't you? Reset you password!”

2 years ago

Luis.Domingo.Garcia-SalasTiny Dancer

asked in Android

Airplay & bluetooth option not found in my Deezer app

Hi, in my android cell phone, in the Deezer app, in the audio settings doesn’t appear the airplay & bluetooth option, so i can’t to send the music to an audio receiver.

2 years ago

Jannick VerstraeteRunaway Baby

asked in Android

chromecast

I wanna buy a chromecast speaker to play Deezer.Is someone know if the chromecast function works on Deezer?

2 years ago

manfer1Runaway Baby

asked in Other devices

Does Deezer stream to Audiocast M5?

Hi! I want to set up an Audiocast M5 in my living room. But I don't know if I can stram to it with Deezer. Thanks in advance!

2 years ago

cazt66Tiny Dancer

posted in Android

Very high data usage

My Deezer wouldn't work yesterday and was asking me to log in as it wanted to check my subscription. I didn't bother using it and logged in today instead and used it while driving using mobile data. The playlist is downloaded, but it wiped out my mobile data usage. I've checked in settings and Deezer is showing that it has used all my mobile data over 24 hours. Even though I've actually only used it for around 2-2.5 hours. Advice please as I don't want this to happen again, I had to pay £21.00 for more data as it doesn't start again until 9th May. If it happens again I'll have to cancel my subscription. Thank you, Carol in Buxton

2 years ago

harman890Tiny Dancer

posted in Android

MOBILE APP

I am unable to log on to the mobile app. It keeps telling my my password is invalid but i have changed it twice.

2 years ago

f4stjackRunaway Baby

asked in Android

Poets of the fall doesn't show any discography

Hello, poets of the fall's artist page doesn't show any discography as in the screenshot. FYI.Ozgur

2 years ago

Ryan BurkwoodRunaway Baby

asked in Other devices

Can you control Deezer playing on a Google Home with the Web Player?

Basically what the question says! I’m thinking about moving from Spotify (useless app that bugs out all the time - questionable business practises etc...) but I’m struggling with one bit of functionality.With Spotify if I ask my Google Home to play Deezer it will, but I can’t then control it from the Deezer web player? For example if I want to skip a track or play another playlist?I thought maybe casting it directly from the Web player would solve this but when I click the cast button it doesn’t give me any option to cast to my Google home?!

2 years ago

garbageman14Tiny Dancer

asked in Android

Deezer Pro Android downloads keep crasking app

App version 7.0.1.60So in the past week or so I've been having a problem or two with downloading stuff: every time I try to download an album via the three dots on the Albums page (this happens with every album or playlist I try to download), the app will suddenly list the album being downloaded twice, then crash and reopen having not downloaded the album or playlist in question. In Downloaded Music the album or playlist will have the green dot saying it's downloaded, but when I try to play it in offline mode it's not there. I have to go back into online mode, then into the album in Downloaded Music, then toggle the download switch in there off and then on, and then it'll download.I've also noticed a second problem recently that may or may not be related: several albums listed in Downloaded Music have no information attached to them: no artist, album, tracks, or anything, just an empty page with the grey music note icon instead of an album cover. I don't even know which albums these ar

2 years ago

DaslyRunaway Baby

asked in Android

problem whit my account

Ehenn i enter on my account After i play a Song it droppout to the login Page and he keep doing this Can someone help me fix that

2 years ago

AngelisRunaway Baby

asked in Android

Have Deezer Family Subscription, No FLAC Option

I received an email stating FLAC was coming to family accounts this month. I do not have FLAC as an option in the Android app or through the desktop app in Windows. Fort the Android app, this is what I see in the audio settings and these are the options available when selecting any of the audio quality options. I've cleared the app's cache to no effect. Any help would be greatly appreciated. Thanks.

2 years ago

harmonicajoeoRunaway Baby

asked in Other devices

wrong song playing

My wife searches a song on Deezer on her iPhone and hits play and a different song plays. Help.

2 years ago

TAKOPS.YOPROTiny Dancer

posted in Android

Dear deezer the app just continues log me out for no reason. Everytime I play the music it logs out of nowhere please fix

2 years ago

serjioRunaway Baby

posted in Other devices

Deezer app keeps forgetting my account details and its window position/size settings

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something? Platform: Windows 10

2 years ago

Filip DruleRunaway Baby

asked in Android

Google home cant find deezer

So, Im originally from Serbia (where i even bought premium membership) but i still can not connect to Mi smart speaker via google home app. There is just no option to link with my deezer acc, EVEN THOUGH i changed my location (even using vpn) to us, what is going on ?

2 years ago

One Life. Live ItLover

asked in Android

Started to pause every song after a few seconds

After a subscription of 2 years and still using the same devices my Deezer started to pause every song after a few seconds (varied from fast to after a minute). I looked at all my Android and Deezer settings and nothing helped. After scrolling through the community the last advise was to delete and reinstall the app. Did just that and now I am happily listening to Deezer again while spending hours in the mountains exercising! (Ps. Only annoying part was that I had to download my playlists again which took about an hour. But once I had all the admin sorted it was such a relief to have music back. I spend the last 4 months have to press play/unpause/skip songs the entire time while training). I love Deezer again! Can’t do my hard solo training without Deezer music motivating me. Ps. If one suddenly start to experience problems I guess it makes sense to immediately reinstall the Deezer app on your device. I unneccesary missed out on 4 months of listening pleasure.

2 years ago

Al.DebTiny Dancer

asked in Android

Avoid adding whole album to queue list

Hello, When I play a song from an album, it seems to add all of the songs of that album to my queue list. Which means that if I then add another song to the queue, it will come AFTER a bunch of songs I didn't want to include in my queue list. Of course I can use the 'play next' option, but if I want to add multiple song to my queue list, it's a problem because it will not add them in the order I want. Is there a way to prevent this, please? Thank you

2 years ago

marilyne DELL'amicoRunaway Baby

asked in iOS

deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format) via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer hifi (launched on my iPhone) is compatible with airplay ? i really try to find a wireless solution with good quality, and by using my existing audio system… thank you for your help

2 years ago

Sergio CarranzaRunaway Baby

asked in Android

I have an Android Version 11. I can't download the Deezer app. help

Unable to download Deezer app on my Android version 11

2 years ago

danielecastellaniTiny Dancer

asked in Other devices

How to import a CD? How to import iTunes Library to Deezer?

How to import a CD? How to import Itunes Library?

2 years ago

Jireland87Tiny Dancer

posted in Android

versa 2 link to headphones?

When I try to connect my versa 2 to my headphones it says I need to download an appWhat app?

2 years ago

SharkoooRunaway Baby

asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.

2 years ago

KadehenRunaway Baby

asked in Android

Deezer familly - how can I switch back to my main account?

Hello,On the Android app, I used to be able to switch to my kids' account to play different content - stories, kids' music, etc - (from Settings > Members) then switch back to mine to listen to my music (from Settings > Members). But not anymore: now if I log to the main family account - mine - then switch to my kids' profile, I can't see how to switch back to my account anymore: in settings, there is no "Members" section to switch back to my user.Is this a new feature or a bug?I see the version from April 4 2022 has a description which seems related:"Good news! Deezer Family profiles can now become independent accounts directly in our mobile app settings by adding a personal email and password. Ideal for listeners wishing to have a little more privacy or to login with easy access using their own credentials."My kids' family profile is not an independent account though (no separate email). The only workaround I found is to logout and log back in, but this makes having a separate

2 years ago

djaxetRunaway Baby

asked in Other devices

Alexa Multiroom not working

I’ve raised before on the support site but trying to see if other have the same issue and if anyone has resolved.I have Alexa Speakers (many and different types - all Amazon products) and use the defined group and everywhere multi rooms function to play music / audio around the house. This works fine with with Planet Radio (Free Service), Amazon Music (Prime only), Spotify (No paid service) and I tried all the suggest of re-setting Deezer and multiroom etc. (I’ve even tried take offline older device leaving just two more up to date devices)It used to work with Deezer no issue until ~October 2021. Not sure exactly when it stop but now on any device when using the play music "everywhere" or play music "downstairs" (Deezer set to default music app) the display devices show the track information but no sound is played on any device. If I ask to play music on a single device it works no issue.This is really irritating and so far no idea if this is single user issue or a wider problem.

2 years ago

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