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One Hit Wonder
Robert K
One Hit Wonder
March 10, 2023
Answered

Mobile App Not Working

  • March 10, 2023
  • 7 replies
  • 125 views

Just recently my Android Deezer app is not working. It intermittently won't load content and then at other times it plays half a song and then hallway through starts playing a completely garbled version of another song. I have done all the suggested things: killing app, restarting phone, uninstalling/reinstalling multiple times to no avail

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      Best answer by Noam Asulin

      Have you tried increasing the cache on the app itself?

       

      Go to settings - - Data and storage and under smart cache increase the cache. 

      7 replies

      Noam Asulin
      Superuser
      Noam AsulinAnswer
      Bezi since 2017
      March 10, 2023

      Have you tried increasing the cache on the app itself?

       

      Go to settings - - Data and storage and under smart cache increase the cache. 

      (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
        One Hit Wonder
        Robert KAuthor
        One Hit Wonder
        March 17, 2023

        Have you tried increasing the cache on the app itself?

         

        Go to settings - - Data and storage and under smart cache increase the cache. 

        I have tried this as well and it didn't help either. Struggling to work out what the problem could be, works fine on the PC, nothing else on my Android is playing up.

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        March 26, 2023

        Try following these steps @Robert K

        1. Restart the app (kill the app and remove it from the notification bar)
        2. Try another network (4G or Wifi)
        3. Restart your phone
        4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
        5. Un-install the app and re-install the app
        (She/her) add your pronouns to your signature!
        One Hit Wonder
        Robert KAuthor
        One Hit Wonder
        March 26, 2023

        Thanks - I had to do this a few times but eventually it is working again!

        sonicsphere
        Hitmaker
        sonicsphere
        Hitmaker
        March 26, 2023

        i have been having problems since the middle of the week

        errors logging in, buffering forever making flow unusable, extremely slow downloads that sometimes don’t even  reach completion

        i have done all the reccomended steps numerous times.

        i even did a factory reset and still no improvement. i’m 3 months into an annual membership and it was really going great so far. just cannot understand it

        Mike Love Not War
        Yula
        Deezer Staff
        Yula
        Deezer Staff
        March 29, 2023

        i have been having problems since the middle of the week

        errors logging in, buffering forever making flow unusable, extremely slow downloads that sometimes don’t even  reach completion

        i have done all the reccomended steps numerous times.

        i even did a factory reset and still no improvement. i’m 3 months into an annual membership and it was really going great so far. just cannot understand it

        Can you give us more info about your device? Os system, version of the app? 

        The problems you are describing look like connection issues, are having them on wifi or mobile data? 

        (She/her) add your pronouns to your signature!
        sonicsphere
        Hitmaker
        sonicsphere
        Hitmaker
        March 29, 2023

        Thank you for replying, after a few days it has gone back to normal again, it seems to have been app related, after a recent update. Have resumed enjoying music again on the service

        Mike Love Not War
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