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Mobile App Not Working


Just recently my Android Deezer app is not working. It intermittently won't load content and then at other times it plays half a song and then hallway through starts playing a completely garbled version of another song. I have done all the suggested things: killing app, restarting phone, uninstalling/reinstalling multiple times to no avail

Best answer by Noam Asulin

Have you tried increasing the cache on the app itself?

 

Go to settings - - Data and storage and under smart cache increase the cache. 

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7 replies

Noam Asulin
Deezer Legend
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  • Bezi since 2017
  • 2444 replies
  • Answer
  • March 10, 2023

Have you tried increasing the cache on the app itself?

 

Go to settings - - Data and storage and under smart cache increase the cache. 


  • Author
  • Runaway Baby
  • 2 replies
  • March 17, 2023
Noam Asulin wrote:

Have you tried increasing the cache on the app itself?

 

Go to settings - - Data and storage and under smart cache increase the cache. 

I have tried this as well and it didn't help either. Struggling to work out what the problem could be, works fine on the PC, nothing else on my Android is playing up.


Yula
Moderator
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  • 3225 replies
  • March 26, 2023

Try following these steps @Robert K

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

  • Author
  • Runaway Baby
  • 2 replies
  • March 26, 2023

Thanks - I had to do this a few times but eventually it is working again!


sonicsphere
Lover
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i have been having problems since the middle of the week

errors logging in, buffering forever making flow unusable, extremely slow downloads that sometimes don’t even  reach completion

i have done all the reccomended steps numerous times.

i even did a factory reset and still no improvement. i’m 3 months into an annual membership and it was really going great so far. just cannot understand it


Yula
Moderator
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  • 3225 replies
  • March 29, 2023
sonicsphere wrote:

i have been having problems since the middle of the week

errors logging in, buffering forever making flow unusable, extremely slow downloads that sometimes don’t even  reach completion

i have done all the reccomended steps numerous times.

i even did a factory reset and still no improvement. i’m 3 months into an annual membership and it was really going great so far. just cannot understand it

Can you give us more info about your device? Os system, version of the app? 

The problems you are describing look like connection issues, are having them on wifi or mobile data? 


sonicsphere
Lover
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Thank you for replying, after a few days it has gone back to normal again, it seems to have been app related, after a recent update. Have resumed enjoying music again on the service