Error MS2004

I keep getting error failed to play ms2004. Happened a few weeks ago and changed cache and was fine after that. Tried reinstalling app signing in and out and making sure got latest update of software and Deezer. Running out of options?! Been with Deezer like years now and never had this problem? 

Hi @Perrycox9!

Can you please try the following steps:

• Delete the Deezer app
• Restart your iOS device
• Download and install the Deezer app from AppStore
• Stream a few songs and navigate in the app

Let me know if you need any other help. 

Take care.

@Jackk.Heap Please let me know if after those steps you still have the same issue and if so, please send me the screenshot of your data and storage (on Deezer settings). 

Thanks

Hey @Jackk.Heap! 

Thank you for the screenshot. 

Please “clear all”, “empty Smart Cache”, change the smart cache to 2GB, delete the app, restart the phone and reinstall the app, please. 📲

That it should work.

Just done that and still doesn’t work? It’s not all songs just some of them say error. Don’t know what else to do now 

Sorry about it @Jackk.Heap! 

In that case, please contact our Costumer Service and they can help you. 🕵🏼

Here is the link: http://dzr.fm/dnFCY2 

I get this too. It happens when I’m listening on my airpods pro with my Apple watch connected. If I turn off the watch, I can play music again, it’s really bizarre. I uninstalled and reinstalled the watch Deezer app but no change. Loathe to uninstall/reinstall the phone Deezer app as I have a ton of music saved locally.

hey @stevezissou27 could you please try to increase the smart cache capacity to more than 1.5GB in Data and Storage settings and let me know if that works for you?
Thanks

Hi Jaime,

My smart cache is already set to 10GB and is using 3.27GB of that 10GB.

Thanks,

Steve