Consistent issue when trying to listen to albums. A song will finish but the app will just decide to skip a track or two. When i skip back the tracks play fine but a few songs later it will happen again.
Has happened on multiple devices, multiple installs and just today again on a brand new phone. The cache was only 30MB out of 6GB allocation.
I'm utterly fed up with it and am about to cancel my family subscription
I am sorry but we can not reproduce the issue
Can you give me more information on your device, the version of the app?
Does it happen with Wifi or with your data?
Happens with data. On Bluetooth with multiple devices.
Using a One Plus 10T but had identical issue with my previous phone.
7.0.24.47 for Android is the app version but issue has been happening for months on previous devices and installs.
Oh and it is also happening with playlists and "Mixes Inspired By..."
Happens with data. On Bluetooth with multiple devices.
Using a One Plus 10T but had identical issue with my previous phone.
7.0.24.47 for Android is the app version but issue has been happening for months on previous devices and installs.
Does it not happen on Wifi or then the Bluetooth is off?
Can you try to increase the smart cache of your device?
https://support.deezer.com/hc/en-gb/articles/115003875089-Deezer-Data-And-Smart-Cache-FAQs
I have 489MB of data for Deezer and an allocation of 20GB for the smart cache. Over 100GB free on my phone.
Have cleared the cache before with no improvement. I very rarely use WiFi.
I almost always use Bluetooth
I am sorry
What do you have your bluetooth connected to?
Can you update the Android version of your phone?
Can you follow this step by step, please?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.