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One Hit Wonder
thehouseofbailey
One Hit Wonder
February 24, 2023
Answered

problems with Alexa and Deezer playlists

  • February 24, 2023
  • 5 replies
  • 715 views

I have added deezer to my amazon echo. I can ask it to play a particular playlist. Sometimes it just can't find them. Other times it will find it but only recognise the first song. These are playlists it has successfully played before.

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    Best answer by Johnathan.Deezer

    Hi @thehouseofbailey! 

    Please try to reboot it, unlink Deezer, uninstall the app restart the devices and link it again, please make sure to do it with a paid account, than it should solve the problem. 😊

    Take care! ✌🏽

    5 replies

    Johnathan.Deezer
    Ultimate Superstar
    Johnathan.DeezerAnswer
    Ultimate Superstar
    February 25, 2023

    Hi @thehouseofbailey! 

    Please try to reboot it, unlink Deezer, uninstall the app restart the devices and link it again, please make sure to do it with a paid account, than it should solve the problem. 😊

    Take care! ✌🏽

    JohnathanF
      One Hit Wonder
      thehouseofbaileyAuthor
      One Hit Wonder
      February 25, 2023

      Tried all those. I tried creating a new playlist with all the same songs. This had the same issue. I removed the first song then it started working. However after a few times listening to this list it started only playing the first 6 songs.

      I really think there is an issue reading playlists from Deezer.

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        February 27, 2023

        That’s strange @thehouseofbailey. 😓

        Can you please contact our Customer Care Team, they can investigate it better checking your account. 🕵🏼

        JohnathanF
        Guitar Hero
        r7583786
        Guitar Hero
        March 16, 2023

        Tried all those. I tried creating a new playlist with all the same songs. This had the same issue. I removed the first song then it started working. However after a few times listening to this list it started only playing the first 6 songs.

        I really think there is an issue reading playlists from Deezer.

        I’ve the same problem. Also unable to play any playlists on request due to the error message “I’m having trouble getting that right now, please try again”
        When will there be a fix please? I only subscribed to Deezer so as to play it via Alexa devices.

        Yula
        Deezer Staff
        Yula
        Deezer Staff
        March 26, 2023

        Hey @r7583786 can you give me an example of the specific command you give Alexa when it answers like that? 

         

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