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Troubleshooting

Tips, tricks and guides

1295 Topics

D
Diego Re
posted in Other devices

Chromecast connection Iphone

Good day, I used to play Deezer through Chromecast audio perfectly on my old Samsung, since 3 month I switch to Iphone 8 and even if I’m still able to play music through Chromecast, it doesn’t work good as before: problem is when display switch off and music keep playing, as son as the next song play (s.a. from a play list) iphone stop to follow the playlist, actually the music keep to play smoothly but when I switch on the display, deezer keep showing the last track was playing before to switch off the display, it’s like deezer is not able to follow the running tracks when iphone is on standby mode. Even worst if I run the music flow based on my favourite songs, it’s happen that Deezer doesn’t update the flow and the last song keep repeating forever. To get the control of the trucks again, I have to close Deezer app and open it again, than play any track, automatically is going to recognise the track playing in that moment through Chromecast, than I can control it again so far the Iph

23
A
Tiny Dancer
3 years ago
E
Runaway Baby
EvelineDeezerUserRunaway Baby
asked in Android

Login samsung smart tv with link not working

So i have Deeze premium. I have a samsums smart TV. I installed the Deezer app on my phone to and am logged in. Music plays just fine. So i open Deezer app on my tv. It tells me to go to deezer.com/link This just sends me to the android app store. The store sees i already have the app installed. I tried rebooting tv and mobile. Still wont let me enter any link code. Just opens the app store again…..

1
FriskyProdigy
Deezer Legend
1 year ago
M
Runaway Baby
Michael HonnorRunaway Baby
posted in Other devices

Does deezer actually work

I signed up to deezer free accout,  started to play a CD on my PC which totally froze after just 5 minutes. I would just like to ask the question, does deezer actually work ?

7
bluezzbastardzz
Deezer Legend
1 year ago
M
Runaway Baby
mazzam82Runaway Baby
asked in Other devices

alhum picture not appear in car bluetooth

Am facing issue while playing music over my car bluetooth. The picture of album not appear !!

1
A
1 year ago
A
Tiny Dancer
Angel ARTiny Dancer
posted in Android

Why is Deezer not working smoothly anymore?

Everytime I try to edit a playlist it'll take seconds before I'm able to do so. It lags too much. In some cases it just freezes up and asks me to wait or close the the app which does nothing. This has been goin on for quite some time now and it's not good. Fix this!

1
A
1 year ago
S
Runaway Baby
slebewRunaway Baby
asked in Android

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0
S
Runaway Baby
1 year ago
M
Tiny Dancer
musiclover55Tiny Dancer
posted in iOS

account issue

I recently got a new phone and had to download and log in using my new phone however when I logged in it logs in with my correct current email but it doesn’t pull-up my Deezer account it acts like I’m a new person and when I go to my devices it says there are none with my account. Idk what to do because I just want to log into my account and listen to music. I currently have a premium subscription and it got renewed again yesterday 

1
A
1 year ago
V
Runaway Baby
Vinny1234Runaway Baby
asked in Other devices

Deezer not available in google home canada

I can't add you to my google home account. But in the past, I was able to ??? Should I switch to another service that is compatible? Is it google that is abusing their dominant position ? 

1
V
Runaway Baby
1 year ago
G
Runaway Baby
GitjeRunaway Baby
asked in Android

How to connect with android phone

How can I connect Deezer free with my Samsung phone?  

1
A
1 year ago
J
Runaway Baby
JAO1Runaway Baby
asked in iOS

shuffle disabled almost everytime i start playing a playlist

When i start playing a song from my playlist, the shuffle setting is reset. Can this setting be left enabled? Very annoying to have it disabled every time 

11
T
Tiny Dancer
1 year ago
D
Runaway Baby
dazza2136Runaway Baby
posted in Android

error message

Everytime I go to use my account its say currently in listing mode on another device and I can't use it I only use it on one device 

3
GropplerZorn
Deezer Legend
1 year ago
D
Runaway Baby
Denis BelangerRunaway Baby
asked in iOS

no album covers on Deezer app

Hello, I can no longer see the album covers on any albums, playlists downloaded or not. All album covers have gone black. I shut down the phone to no avail and signed off but nothing seems to be working. Help! Thanks Denis 

5
N
Tiny Dancer
1 year ago
B
Runaway Baby
BurtBobainRunaway Baby
asked in Android

Why is Deezer playing random suggestions?

We

1
GropplerZorn
Deezer Legend
1 year ago
D
Runaway Baby
Darra FlanaganRunaway Baby
asked in Android

tracks not loading

Tracks not loading on my mobile app. I've tried all these steps.Music tab → Settings (gear wheel) → Data and storage → Empty smart cache → Clear all → Uninstall Deezer app → Reboot phone → Download and install the Deezer app from the Playstore → Testing

3
A
1 year ago
P
Runaway Baby
P782Runaway Baby
asked in iOS

The Deezer problem

I have a Family account but I cannot use the other user of the application at the same time.When two people are using a message appears. 

1
Yula
Moderator
1 year ago
A
Runaway Baby
Alexander PopikaRunaway Baby
asked in Android

Can't add artist to my favourites

On my Samsung Galaxy S21 Ultra I've found via search artist Morcheeba. And I wanted to add it to favourites but I couldn't. Android client shows error.  

2
A
Runaway Baby
1 year ago
S
Runaway Baby
spurhotRunaway Baby
asked in Android

why cant I add a track to a playlist

Tried to add a track to one of my existing playlists and I get a message saying unable to add. Tried a different track with same result. Never had this before

1
Yula
Moderator
1 year ago
L
Tiny Dancer
lethal924Tiny Dancer
asked in Android

Streaming pauses / buffer problem?

Hello. Any solution to this please? Suggested steps just dont work. Deezer interrupts play for a fraction of a second several times per song. Very annoying. Makes the app useless, therefore the subscription as well. Even lowering the quality doesnt doesnt work. The issue is not with bandwidth. Even on perfectly stable wifi it still does it. All other apps on my phone dont do this, just deezer. Android 11 on Xiaomi phone. Please try to find out what is the issue. Thank you.

1
Yula
Moderator
1 year ago
J
Runaway Baby
jwest09Runaway Baby
asked in Android

app and account duplication

When I have my app open and I'm listening yo music the playlist changes to a Chinese playlist and then tells me someone is using the app on another device please help

4
J
Runaway Baby
1 year ago
A
Runaway Baby
altcodeRunaway Baby
asked in Other devices

[BUG] deezer.com 100% CPU and RAM usage on firefox

When i try to access deezer.com using firefox 102.0.1(x64) on windows 10 the website attempts to load something and fails many times. This causes the tab to not resopnd; a steady increase in cpu and ram usage, that may eventualy freeze your pc.Recreating this issue:1. Open task manager. (use it to close the website before it freezes your pc)2. Open an empty tab on firefox. Press F12 for dev. tools and open the console. (otherwise it won’t open at all)3. Visit deezer.com.Screenshots:1. Empty firefox tab (1% cpu; 51% ram)2. Using deezer for ~1 min ( 71% cpu; 80% ram)3. Viewing console after closing the tab. One of the lines says there are 4552 cookie attribure issues. 

13
M
Tiny Dancer
1 year ago
Meesha
Lover
MeeshaLover
asked in Other devices

Deezer hangs / crashes in firefox

Firefox 102.0, Fedora 36 WorkstationBeginning today the Deezer web app started to hang the browser up to a point where the tab is killed. It asks me if I want to stop the scripts running on this website, but crashes anyway. What should I do?

2
Meesha
Lover
1 year ago
A
Runaway Baby
Alen VerenRunaway Baby
asked in Other devices

Unable to use deezer on Mozilla or Edge

Hi, now for 2 days my account on the laptop (if I open it with Firefox or Edge) fully conected doesnt seem to work. The page is opened, yet now actions or functions can be applied. Like its frozen. Also one friend of mine experiences the same problem. Can you help us out? Kind regards,Alen Veren 

1
César Sagaert
Tiny Dancer
1 year ago
S
Runaway Baby
stubotifyRunaway Baby
posted in Android

Quickly removing songs from queue no longer possible

Since updating the Android app, when you remove a song from your queue, you can't remove another until the notification message disappears (4-5 seconds). If you want to remove 5 songs, it'll take you 25 seconds, whereas before, you could do it as fast as your fingers moved. 

9
S
Runaway Baby
1 year ago
K
Runaway Baby
KiriRunaway Baby
asked in Other devices

music stopes after one song on web browser

after one song ends it stops playing  and next song button plays same song again and stops again and same thing around and around

9
K
Runaway Baby
1 year ago
O
Runaway Baby
oliblobRunaway Baby
asked in iOS

problem since update

I just downloaded the new ios update on deezer. The tracks just don't play or stop playing after a few of them played and deezer sends a notification that I don't have a internet connection but I do! I restarted my device and re downloaded the app but nothing helped.Am I the only one who has this problem since the new update?

2
O
Runaway Baby
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE