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Creator
August 23, 2023

Change storage options seems to be missing on my devices

  • August 23, 2023
  • 8 replies
  • 148 views

Deezer setting under disk usage-→ Change storage option seems to be missing on my devices. Is that option taken away or under which condition will that be availble?

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8 replies

Leonídia.Deezer
Community Manager
Community Manager
August 31, 2023

Hi @svartpelz nothing as change, so could you give us more details and share some screenshots of what you are trying to do?

Please share details of the device, and from which storage to where you want to change.

Looking forward to hearing from you.

svartpelzAuthor
Creator
August 31, 2023

 

Change storage option is missing on my devices. Using latest android version. Where have it gone?

Leonídia.Deezer
Community Manager
Community Manager
September 18, 2023

Hi @svartpelz to switch storage you just need to press the red link under Storage. You will get option to change. Note, that changing storage, will delete data stored in the previous location.

svartpelzAuthor
Creator
September 18, 2023

The point is that I have no red link. The change storage option is gone.

Leonídia.Deezer
Community Manager
Community Manager
September 27, 2023

Hello @svartpelz the link is the information written in red. If you press there you should have the option to select where you want to storage content.

In case this doesn’t work for you, please record a video where we can see you pressing that option.
 

svartpelzAuthor
Creator
September 30, 2023

As I said that options is nowhere to be found

Leonídia.Deezer
Community Manager
Community Manager
October 20, 2023

Hello @svartpelz apologies for the late answer.

In my Samsung phone, I have just installed a very small SD card and immediately I got that option to change location of the data.

Could it be possible that SD card installed on your phone might be faulty or with an incorrect format? The best format is FAT32 that is compatible normally with the common devices.

Maybe you can also try with different SD card of different storage capacity as each mobile device has is own limitations.

Looking forward to hearing from you.

svartpelzAuthor
Creator
October 28, 2023

And under which condition will the change storage option be availble? When it sometimes appears, sometimes not.