Skip to main content

Troubleshooting

Tips, tricks and guides

1721 Topics
dEviLz
Guitar Hero
dEviLzGuitar Hero
asked in Other devices
Deezer App Update WebOS LG TV

Hello Team, Will the Deezer App be updated on WebOS TV? Its not been updated since quite a long time… I can’t play all songs in my favorite playlist. Thank you

145337
DrEvil
Rockstar
A
Hitmaker
actionreplay2012Hitmaker
asked in Other devices
keep receiving error message on new songs.

I have a playlist that I’ve been playing from no problem. now they don’t play. I have paid premium account. just get error. reinstalled app but still the same. also tried this on vdj and have the same issue. some tracks just say error.

844
A
Hitmaker
M
One Hit Wonder
Marcelo BlumOne Hit Wonder
asked in iOS
Most of my downloaded songs desapear when internet is not avalilable like in flights

Most of my downloaded songs desapear when internet is not avalilable like in flights. it has never hapenned in many years using Deezer. Putting in offline mode didnt work. I have a family subscription and my songs are saved in HIFI quality.

531
Yula
Ultimate Superstar
sky1232141254321513213412312
Hitmaker
sky1232141254321513213412312Hitmaker
asked in Other devices
How to avoid "banned for few mins" after skipping 5-10 tracks in a row?

You listen (for example) at web-page you skip 10 tracks after skipping ANY tracks wont play. Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again…. how to avoid that?

6610
sky1232141254321513213412312
Hitmaker
awesomemac
Superuser
awesomemacSuperuser
asked in Android
Android bar without Deezer

Well, I’m just curious: In the past when using Deezer on my Android phone, there was a Deezer icon in the Android bar (where you also can see the clock and battery). Now it’s not there anymore? Am I the only one or do other Android users have the same? It’s no big deal, but I was just wondering about this. This picture I pulled from the internet: And this is mine:

302
awesomemac
Superuser
V
Hitmaker
Venom SnakeHitmaker
asked in Android
Low quality cover art on some albums

I don't know why, but there are some albums that are on very low quality. I'm on the latest version of the app and i even tried to restet the cache, but it didn't do anything.

664
V
Hitmaker
R
Guitar Hero
R1R13Guitar Hero
asked in Android
App (still) stops playing music after 5 secs when screen is locked

Deezer stops playing music after about 5 seconds, whenever my screen goes off (android). (I had opened the same topic a few months ago, but it was closed without a helpful solution.) When I turn my screen on after 5 sec, it’s like the app froze. The song doesn’t just pause then.It's been like that for months now. I use the latest update and I've tried un- and reinstalling several times and checked several battery settings and tried everything I’ve found online so far. I don't know what else I could try. Thankful for any help!

9422
FriskyProdigy
Superuser
Janethann2
One Hit Wonder
Janethann2One Hit Wonder
asked in Other devices
keeps jumping back to the same song after a few seconds of playing any other

When I’m trying to shuffle any music, it keeps jumping back to the same one song after a few seconds of playing any other can somebody help me it’s driving me crazy I even tried powering my phone off and I didn’t help

391
FriskyProdigy
Superuser
S
One Hit Wonder
Seb31One Hit Wonder
asked in Other devices
How to keep screen on? (Windows 11)

How can Deezer prevent the screen from going to sleep when left unattended? (Deezer Desktop on Windows 11) I listen to Deezer on my latop, connected to an external screen with embedded speakers. After a few minutes, Windows puts the screen to sleep and so does the playback on external speakers stops. Other media players (i.e. VLC) are able to prevent the screen from going to sleep.

1652
FriskyProdigy
Superuser
N
One Hit Wonder
NatashamaioOne Hit Wonder
asked in Android
Dezeer closes on its own

When playing Dezeer the apps shuts down on its own mid song. My fiances app does the same thing? Why? It's frustrating. Please fix this glitch. Using a Samsung S21.

2957
N
One Hit Wonder
R
One Hit Wonder
robert123One Hit Wonder
asked in iOS
Ad causing problem iPad Stage Manager

I’ve been using Deezer on my ipad for 2 years without a problem until now: A new ad by Deezer (AnimeVerse) launches in full screen mode on my connected screen when the main Deezer window is on my ipad. It is impossible to click on the ad, it completely blocks the screen and stops me working. When I close Deezer the Stage Manager configuration is then changed. To get it back to how it was I must mirror the screens in display settings, then un-select mirror to re-initiate Stage Manager. It appears that the developer of this Deezer Ad did not think of the new iPad Stage Manager or that someone might use Deezer on their ipad while they are working on a connected screen. Its an extremely annoying problem, Deezer: please help!

373
L
Roadie
KDAM71
Rising Star
KDAM71Rising Star
asked in Other devices
Launch Deezer at start up doesn't work

I'm using the Deezer app for windows. I’ve turned the setting launch Deezer at start up on. It doesn’t launch at start up. How can I fix this?

1945
Yula
Ultimate Superstar
B
Rising Star
BeeeRising Star
asked in Other devices
Where is the equalizer?

Hello! I'm currently making the move from Spotify, and I'm trying to optimize the sound. However I can't find any settings regarding an equalizer in the desktop program. The FAQ tells me that there should be a speaker icon somewhere but I'm having a hard time finding it. I've googled and googled and browsed the community, but I really can't find it. I'm using Windows 11 with a fresh Deezer installation. Can anyone point me towards the right direction? Thanks!

10795
B
Rising Star
R
One Hit Wonder
Robert E BeckerOne Hit Wonder
asked in Android
Removing Downloaded Music

I'm removing all my downloaded music. I noticed that while the songs no longer show that they're downloaded, my available storage hasn't increased. When I look at the Data & Storage screen Deezer Data still shows the 26GB used for downloads before I cleared them. Two questions: 1. The downloaded music is still on my tablet, just not being accessed anymore. Correct?2. If I "Clear All", is it just the Deezer downloads that are removed, not any of "My MP3s"?

12991
Yula
Ultimate Superstar
É
One Hit Wonder
énataOne Hit Wonder
posted in Android
lyric disappeared

2 days ago the lyric disappeared and I don't know why but help me please. I have a deezer family subscription so I don't want to pay for bugs. Thank you !

2873
Yula
Ultimate Superstar
D
One Hit Wonder
delphine_xcOne Hit Wonder
posted in Android
Misisng Discography Page on Artists

Discography page is missing. For all the artists it just does not show the full discography which makes it hard for me to find new artists. I had redownloaded the app like 3 times. I am not part of the beta. PL

101
Yula
Ultimate Superstar
R
One Hit Wonder
RonenzaOne Hit Wonder
asked in Other devices
using Deezer with a Control 4 Audio Device

Hi. I have a good Stereo system with control 4 feature. How can I use Deezer with a Control 4 Audio Device ? I want that the Stereo device’s DAC will be used instead of my iPhone. thanks.

841
Yula
Ultimate Superstar
G
Guitar Hero
Gretsch AbelGuitar Hero
asked in iOS
can’t download anymore even after having deletelld numerous albums and clearing cache

Even after having deleted numerous albums and clearing cache, the amount of albums keeps at 2000.

561
GropplerZorn
Superuser
F
One Hit Wonder
Faranani Bruce BudeliOne Hit Wonder
asked in iOS
API Error

Hi please assist it’s been over a year and can’t login to my deezer app on my IPod 5th Gen running IOS 9 I have reinstalled the app multiple time with same error being triggered.

361
Yula
Ultimate Superstar
B
One Hit Wonder
bubus40One Hit Wonder
asked in iOS
La musique se coupe 10s apres avoir lancé une musique ( télécharger ou non )

A chaque fois que je lance une musique, elle dure 10s puis s’interrompt et ne repars pas. Que la musique soit téléchargée ou non

141
Yula
Ultimate Superstar
M
One Hit Wonder
Mike ReedOne Hit Wonder
asked in Android
Deezer not casting to B&O speakers

My Pixel 6a casts Spotify and B&O to the Beosound speakers but suddenly after many months will not cast Deezer. I can’t find a reason. Any clues?

2341
Yula
Ultimate Superstar
W
One Hit Wonder
wsjeOne Hit Wonder
asked in iOS
crossfade

Hoe does the crossfade work on my iPhone? I found it under settings but it doesn’t work. The button doesn’t slide?

501
Yula
Ultimate Superstar
M
One Hit Wonder
mikeywulsOne Hit Wonder
posted in iOS
searched songs not playing

When I search for songs and the results appear, when I click on a song it doesn’t play?? Any thoughts??

448
Yula
Ultimate Superstar
G
One Hit Wonder
Gilles vd HorstOne Hit Wonder
asked in Android
Higher data usage when quality set to "Basic" than "Standard" or "HQ"

I recently tried reducing my mobile data usage by changing mobile data quality from “HQ” to “Basic”. But surprisingly my data usage actually increased (to about 500MB per hour) instead! I decided to research (*) this issue by starting “Flow” and skipping to the next song 4 times under different mobile data quality settings and measuring mobile data usage after each song skip. These are my findings: Basic: 27.5MB per song on average (38, 26, 21, 25) Standard: 5MB per song on average (8, 3, 2, 7) HQ: 12MB per song on average (15, 8, 17, 8) High Fidelity: 54.7MB per song on average (57, 61, 36, 65) It seems like “Basic” is actually “HQ”, “HQ” is actually “Standard” and “Standard” is actually “Basic”. And it seems to be a re-occurring issue because 3 other threads were created about similar issues before (but all 3 got closed without resolution so I created a new one instead) *) I re-installed the Deezer app and cleared the song cache before performing my test. After each quality change I

1422
D
One Hit Wonder
M
Guitar Hero
MutsyGuitar Hero
asked in Android
Deezer 'Recommendations' broken on musiccast

I was a big fan of the ‘Recommendations’ section within the deezer part of the musiccast app, but for the past few weeks this has constantly shown me the same recommendations, where as it used to update every couple of days. I found this to be a really good way of getting introduced to new artists and albums, so i’d really like it to be fixed so it provides some inspiration again, not sure if this is an issue others have encountered, or if its perhaps a local problem with my installation? Thanks

221
Yula
Ultimate Superstar

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement