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Andrewj27
Guitar Hero
November 22, 2023
Answered

Unable to log in to mysqueezebox.com

  • November 22, 2023
  • 38 replies
  • 1757 views

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?

Thanks

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    Best answer by deschman

    That seems not to be the issue in my case. I still can use Deezer using their app. 

    As suggested I opende a Service request. And it seems Deezer is moving. This is the answer:

     

    "Thank you for contacting deezer and My apologies for the inconvenience caused!
     
    Our developers have been notified of this issue, and they are actively working on resolving it. We expect the issue to be resolved in the next update scheduled for Monday. We appreciate your patience and thank you for bringing this to our attention.
     
    Please do let us know if we can be of any further assistance    ."

    38 replies

    Show previous replies
    Guitar Hero
    MK654
    Guitar Hero
    November 25, 2023

    I can confirm too. Deezer works on mine SB. 🙂👍

    Rising Star
    buttyradio
    Rising Star
    November 25, 2023

    Again Deezer stopped working. So let us wait patiently until Monday...

      Guitar Hero
      MK654
      Guitar Hero
      November 25, 2023

      Yes, it’s stopped 😥. Let’s keep fingers crossed that it will be fixed on Monday 😊. 🤞

      Guitar Hero
      StreamMe
      Guitar Hero
      November 26, 2023

      Deezer does not work on my Squeezebox as well. Same error messages as mentioned in this thread. 

      Roadie
      Ruth Donna
      Roadie
      November 26, 2023

      I am having the same issue with the login credentials on mysqueezebox.com too. It started maybe a week or two ago, where I was able to temporarily fix it by changing my password and then logging on via mysqueezebox.com again and then be able to play maybe a few more tracks before it stopped working again. Now it doesn't work at all!

      This is after switching from Spotify to Deezer because the Spotty integration stopped working with my Spotify Premium account.

      The bottom line is that whatever streaming service I go for MUST be able to work with Logitech Media Server, as that is how the house is set up to play music. I have a Transporter in the lounge, and a few Raspberry Pi's with HiFiBerry DACs running Squeezelite in other rooms - mostly into cheap second-hand hi-fi off eBay - which I can pretty much guarantee would blow Sonos out of the water for significantly less outlay - especially the classic Mission 780SE speakers that I bought off eBay for 15 quid!

      At this rate, I'll be cancelling my Deezer subscription if they don't sort this out by the end of the month. No point in giving them the best part of 12 quid a month if I can't actually play any music on the devices that I want to use!

        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        November 27, 2023

        FYI- Devs have deployed a fix today. 🙌🏼
        Please let us know if you are still facing issues.
        Apologies for all the inconvenience and thanks again for your patience :)

          Hitmaker
          deschman
          Hitmaker
          November 27, 2023

          Everything seems to work fine again! Thanks for the effort! 

            Guitar Hero
            StreamMe
            Guitar Hero
            November 28, 2023

            It works for me as well. Thanks a lot.

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