Skip to main content
One Hit Wonder
Kieran.Anders
One Hit Wonder
November 18, 2023
Answered

Completely stopped working since update?

  • November 18, 2023
  • 5 replies
  • 135 views

Deezer app has completely stopped working since the update. Uninstalled and reinstalled several times. Cleared cache, restarted phone all to no avail. 

Just get error content not loading message fore every selection on data and WiFi.

 

Any suggestions?

      This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
      Best answer by Jaime.Deezer

      Hello @Kieran.Anders @equus_peduus @geminiowl have you followed the steps on the following article?
       

      Thanks 

      5 replies

      awesomemac
      Superuser
      awesomemac
      Superuser
      November 18, 2023

      I didn't have any problems with the new update.

      Is it possible to make a screenshot of the error message?

        Roadie
        geminiowl
        Roadie
        November 19, 2023

        I’m having the same issue, but as of about a week ago.

        Here’s the ss for the error message that appears on the menu home and explore (it says: “it was not possible to load this page” and “try again”) https://imgur.com/a/8LcYmiI

        For the menu favorites and search there’s no error message, it just won’t load: https://imgur.com/a/qy3mcqh

        awesomemac
        Superuser
        awesomemac
        Superuser
        November 19, 2023

        I’m wondering how many people are having the same issues?

        @geminiowl and @Kieran.Anders :

        Which Deezer update are you using?

        Which Android update are you using?

        Here I’ve got:

        Deezer 8.0.0.78

        Android 13

          Roadie
          equus_peduus
          Roadie
          November 22, 2023

          I have the same problem. I thought it might be due to traveling abroad for the last couple of weeks, but I'm now home and it's still happening.

           

          Android 12 on pixel 3a

          Don't know how to tell what version of Deezer, but no update available in play store

          Jaime.Deezer
          Community Manager
          Jaime.DeezerAnswer
          Community Manager
          November 24, 2023

          Hello @Kieran.Anders @equus_peduus @geminiowl have you followed the steps on the following article?
           

          Thanks 

            TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement