#MyDeezerYear 2023 bug

Forum|Forum|2 years ago
November 28, 2023
5 replies
197 views

this is extremely strange, I listen to music for about 6h on a daily basis, this can't be true. sth must be wrong. I tried to update the app, I also tried to check #mydeezeryear on laptop. the same result. :(

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Best answer by Jaime.Deezer

@anastasssia It might be possible that you are logged in a different account.
Have you tried to log out and login again with the email and password linked to your Deezer account and see if that works?
Thanks

GropplerZorn

Superuser

hey @anastasssia

how do you listen to deezer? in the past, when I was using my alexa speakers to listen to deezer, I didn’t get credit (so to speak) for my listening minutes (hours).

Deezer Legend

Jaime.DeezerAnswer

Community Manager

@anastasssia It might be possible that you are logged in a different account.
Have you tried to log out and login again with the email and password linked to your Deezer account and see if that works?
Thanks

M

Maé'

Roadie

I have the same problem !! same account for years, i has it last year so strange I don't this time. I litteraly listen to music everyday, mostly in my airpods. I want this mydeezeryear 😭😭

A

anastasssiaAuthor

Guitar Hero

@anastasssia It might be possible that you are logged in a different account.
Have you tried to log out and login again with the email and password linked to your Deezer account and see if that works?
Thanks

i checked again, yes that's the right account.

i tried, still have this problem

A

anastasssiaAuthor

Guitar Hero

hey @anastasssia

how do you listen to deezer? in the past, when I was using my alexa speakers to listen to deezer, I didn’t get credit (so to speak) for my listening minutes (hours).

i use deezer only on my phone

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