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new desk top v 6.0 not working

  • 24 November 2023
  • 5 replies
  • 57 views
M
Rank

After uninstalling and reinstalling I can not download my favorit tracts. I click on the download icon but it does not respond. Also as I scrole down tracts change from playable to not playable in an instant then scroling down ferther I find the same tracts playable. I have spent 2 days checking my computer and everything is 100%. I whent to the web player and am having the same problem. Very frustrating

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5 replies

Nina Nebo
Rank
Userlevel 7
Badge +12

 

Hi @mistyjoy !

As I know you can't download on the Deezer website , only can on Deezer app for desktop .

 

maybe links below can help you 

https://support.deezer.com/hc/en-gb/articles/115003884605-Listen-To-Deezer-Offline

https://support.deezer.com/hc/en-gb/articles/115005516009-Deezer-Desktop-App

 

or contact Deezer Support

 

 

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
awesomemac
Rank
Userlevel 7
Badge +5

Hi @mistyjoy :

 

I’ve tried to download on my Windows 11 pc and I could do this without any problems.

I’m using Windows 11 and Deezer 6.0.20. Is this the same with you?

Isn’t possible that a anti virus scanner is trying to block the download?

Here are some screenshots from my end:

 

 

E
Rank

I have the exact same problem.

Since version 6.0.X (I'm currently using 6.0.20) I can no longer download my favorite songs. The strange thing is that I can download all other things like albums or created playlists.

I have already tried everything (Firewall, AV, etc.)

With an old version of Deezer it all works without any problems.

 

Windows 10 x64 (current version)

 

awesomemac
Rank
Userlevel 7
Badge +5

Hi @emsiq , so what I posted earlier you aren’t able to do this?

I’ve downloaded a older Deezer version (5.30.670), but I don’t see a difference between this and the new update regarding the download option.

Is it possible that we both are talking about something else?

Here my screenshot of the older Deezer:

 

S
Rank

I have the exact same problem.

Since version 6.0.X (I'm currently using 6.0.20) I can no longer download my favorite songs. The strange thing is that I can download all other things like albums or created playlists.

I have already tried everything (Firewall, AV, etc.)

With an old version of Deezer it all works without any problems.

 

Windows 10 x64 (current version)

 

 

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