Troubleshooting

hi, i keep having an issue with album display on my Samsung tablet ever since the redesign update - i have tried both restarting device and app uninstall/reinstall but it keeps happening in flow and in playlists, it will get stuck inbetween albums like below, or sometimes even display the art for an entirely different track further down in a playlist (second image). i noticed as well sometimes the artist/album text will be cut off which you can also see in the image below. idk if anyone else is having this same issue but it’s a bit messy to look at like this 😭edited to add: sometimes going into the playlist and returning will put the art back into centre focus but not always (and sometimes trying this just...changes the track when thats not what i wanted to do 😅)

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Hello,I want to report 3 issues that appeared in the latest updates. They are extremely annoying.1. My favorite playlist is in my downloads. But whenever I am in the offline mode. It never loads. And asks me to exit the offline mode. his was not the case before.2. I had a broken song, but the repair function was removed.3. (Screenshots attached) I sort my favorite playlist by artist. And when I click on the song, and expect to listen to my favorite songs by the artist and I don't get that. The playlist is in "I don't know what" order altho the shuffle button is off. And that was not the case before.Best regards,Kida

When will Deezer connect option on Samsung TVs with Tizen be available? Thank you.

Prezada equipe do Deezer, Gostaria de relatar um erro que tenho observado no aplicativo Deezer para Android. Ao reproduzir músicas que possuem mais de um artista, apenas o artista principal está sendo creditado, enquanto o aplicativo para iPhone e outras plataformas de streaming exibem corretamente todos os artistas envolvidos. Para facilitar a compreensão, anexei imagens comparativas do aplicativo do Spotify (que mostra corretamente todos os artistas) e do aplicativo Deezer para Android (que apresenta o problema mencionado). Espero que a equipe possa analisar e corrigir esse inconveniente, proporcionando uma experiência mais consistente para os usuários de Android. Agradeço pela atenção e aguardo ansiosamente por uma solução. Atenciosamente,Lucas Cavalheiro Soares 

Using a Mac mini connected to my Hi-Fi system running Deezer 5.30.590 (5.3.590.173) and an iPad running Deezer 9.44.0 (9.44.0.3) to select songs using Deezer Connect. When I first set this all up it worked for several months. Then suddenly the iPad Deezer app could no longer find the Mac mini when  I would activate Deezer connect. I reinstalled and updated many times and a few weeks ago it started working again. Occasionally I would lose the connection and have to uninstall the iPad app and reinstall just to find the Mac mini. But this time even that is not working. I think this needs to be a priority for Deezer because users are inclined to want HD and that requires a direct connection between a streaming pc and the Hi-Fi system, and obviously users will want to be able to control that streaming pc from the listening position. Is there any work on this or time available to take a look at it?

Hi,https://en.deezercommunity.com/android-47/am-i-paying-for-flac-quality-on-android-if-there-is-no-hifi-bit-perfect-available-76677This topic was closed, but last message from Deezer was "will share it internally and let you know!". can you please let us know the answer?kind Regards, Barendrecht

Deezer won’t connect to Bluetooth on an iPad 

Since the redesign, every time I navigate within the all all UI-Elements briefly “blink”/”flash” and become black.worst offender is the small mini player, which actually animates (!) itself to black and back to normal.this is very distracting, and irritating.

When listning to songs, every time I skip or change the song the EQ shuts off and I need to open it's menu to get it working

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

Dear Deezer, I miss the day, month and year of an album or song release. In the previous version when a song is playing you can choose album page and see the release date or year of the song. I can't find that yet in the new version 8.0.0.78.

There is no way!!! I only use this app to listen to music!!! Is it bugged?

Hi!  I just bought a blaupunkt pmr 100 speaker. After setting it up with Google Home, I can detect it to send music.With apps like TuneIn or Spoty, I can send music perfectly, but with Deezer it's impossible: the app detects the speaker, I hit send music, but it doesn't connect. The speaker even emits the "connection" sound, but finally Deezer sends the message "It was not possible to connect to Blaupunkt".Can you take a look at it, please?

I've been using Deezer for a little over a month, and for most of that time, I've been able to control the app with Google Assistant voice commands in my car while using Android Auto. "Hey Google, play Kind of Blue" or whatever. Then a couple of days ago, voice commands stopped working. The command is still recognized by Android Auto. Google's stilted robot lady voice says "Playing Kind of Blue with Deezer" (and a Google Assistant text box appears on my car's head unit screen that says they same thing), but then there's a long pause and the Google Assistant ultimately says "The Deezer app is not responding. When it is safe to do so, please open the app on on your phone and try again." The normal on-screen Deezer controls still work in Android Auto while this is happening. It's just the voice controls stopped working out of the blue. Is this a known issue? And if so, what do I need to do to resolve it?

this is extremely strange, I listen to music for about 6h on a daily basis, this can't be true. sth must be wrong. I tried to update the app, I also tried to check #mydeezeryear on laptop. the same result. :(

Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.comPlease help us!@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715 

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?Thanks

After uninstalling and reinstalling I can not download my favorit tracts. I click on the download icon but it does not respond. Also as I scrole down tracts change from playable to not playable in an instant then scroling down ferther I find the same tracts playable. I have spent 2 days checking my computer and everything is 100%. I whent to the web player and am having the same problem. Very frustrating

Apps connects with phone without problem and then does nothing, sometimes shows played on phone track but while trying to interact with it, like hitting next song or like it, brings ‘pair  new device’ window - but it doesn't list phone mac address.

Add ability for the desktop app to act in exclusive mode in Windows to enable on-the-fly adjustment of sample rate depending on the source, avoiding windows up- or down-sampling before heading to external DAC. Bonus points to include an ASIO implementation option for ASIO enabled DACs.

After latest Android update Deezer stopped working with a rotating cicrle on the track to be played. Only way to get it to work is to uninstall and reinstall. then it works until you stop using it, then when you try to play something later it will not work. Anyone else having this problem. Phone is Samsung A10.

Hello,Since the last update (with the new logo), music playing in Deezer does not appear on the iOS “Now Playing” widget, on the Lock Screen, and of course on the Apple Watch “Now Playing” section. Which means that if I want to, say, skip a song or pause, I have to unlock my phone, find the Deezer icon, open the app and find the controls. It happens on all of my family’s devices, running iOS 17 ou 16, and no other iPhone settings have changed since the Deezer app update. Please fix it. 

I’ve done uploads of my MP3’s before. But now it isn’t working, not consistently.I’ve read and followed the steps on the Deezer help page.Some uploaded ok, (say 10) and the others, maybe 20 haven’t. And it is slow to upload the one’s that did work.What should I do?

Why does Deezer have some issues with CarPlay? Half the time it doesn’t connect, then when it does connect, the music plays but no sound!