Guitar Hero

Solution for playlist changes not taking place?

Forum|Forum|2 years ago
March 2, 2024
15 replies
576 views

When using the mobile app I can resort my playlists through 'edit playlist' and dragging the songs around. After saving my changes, the playlist will not reflect those changes on the mobile app specifically. If I go to 'edit playlist' again then the changes are reflected in that track order. The changes are also reflected on PC. The playlist simply does not update on the mobile app.

Solutions I have tried to no effect:

1. Making small changes then saving a second time.

2. Signing out and signing back in.

3. Force stopping the app the fully restart it.

4. Clearing the cache.

5. Connecting to a different network.

6. Restarting the phone entirely.

7. Refreshing the playlist by swiping down.

Show previous replies

B

bcayeux

Guitar Hero

Hi Leonidia,

Thanks for the detailed reply. Indeed, you understood the issue correctly. And indeed, I had cases in the past, where even if it was taking some time, the syncing took place.

Unfortunately, it is no more the case (may be it’s since I changed phone?)

I have however found a turnaround, which is to select all tracks after having sorted them out and add to a new playlist. After some time, (fairly long by the way) the new playlist finally appears with the right order.

Not the perfect UX as you say.

Worse: I had to make the sorting on a PC because even by sorting on the phone itself, the sorting was not getting saved… I would be grateful if you could escalate it to the techs as I am surely not the only one using a Galaxy A73.

Since you are here and before you go… any updates about cross-fading on Androids?

Have a nice afternoon.

A

Abu huraira Mughal

Guitar Hero

If playlist changes aren't taking effect, try refreshing the page, clearing your browser cache, or restarting the application/device. If the issue persists, check for any errors in the playlist configuration or consult the application's support resources for further assistance.

N

nagusameAuthor

Guitar Hero

It’s four months later and I am actually still having this issue. It never resolved on its own or through my attempted solutions. I had set the video to be deleted after 4-7 days before which is why it wasn’t seen.

New video:

Image of the playlist on my PC: https://ibb.co/b2H6Mxq

As you can see, it appears as it should under Edit Playlist and on my PC. It, however, does not play in the right order or is viewed in the right order on mobile.

I will not upload a video of demonstrating me testing all the various solutions this time around. My descriptions were fine and, truthfully, it doesn’t seem these issues typically get resolved regardless.