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Answered

Delete album from my album

  • 18 June 2024
  • 4 replies
  • 69 views

I'm unable to delete some album from "my album" section... Those album are no longer in catalogue buy they where added before…

Somebody can help me? 

Italo Vignati

4 replies

Nina Nebo
Rank
Userlevel 7
Badge +13

 

 

Hi @Zio !

I presume you removed the album from favorites by clicking on the purple heart.
When the heart is no longer purple, the album is still in Favorites.
Then you need to log out of the Deezer app and then log in and the album will no longer be in the Favorites section Albums.


If the album is still not deleted then contact Deezer Support

https://support.deezer.com/hc/en-gb

 

💜🎧 | One good thing about Music, when it hits you, you feel no pain | 🎶💜
Z
Rank

Thanks @Nina Nebo 

I listened to your suggestion but the result is still the same, so I contacted Deezer Support.

And think that I loved Genesis' albums more than 40 years ago 🙄

Thanks you again.

Zio

G
Rank

It is impossible for me to delete out-of-print albums that I put among my favorites some time ago.  Is there a way to delete them? 

M
Rank

@ghostofkarelia I think you should submit a request to the Deezer service support team: https://support.deezer.com/hc/requests/new
I would choose the values "A technical issue" then "Playlists or favorites" from the drop-down menus.

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