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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 979 Topics
  • 4,397 Replies
979 Topics
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Runaway Baby
SchakersRunaway Baby
asked in Subscription and payments
fake account

Appreciate some advice regarding 2nd account, attached to my main email address- *******@gmail.com. My registered account email-********@gmail.com has been active on family subscription for some time. *********@gmail.com is rarely used these days so decided to change details, its a concern to be informed of an active account already linked. ********@gmail.com does seem to be active, Unsure how it's happened but would prefer correct details on active subscription. Don't know how or what to do.  

591
Jaime.Deezer
Community Manager
2 years ago
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Runaway Baby
seantasRunaway Baby
asked in Subscription and payments
New Zealand premium monthly subscription - NZD or USD?

The annual subscription in New Zealand is charged in USD (US$98.91) as per another thread, is the monthly subscription of $10.99 charged in New Zealand or US dollars?

2342
S
Runaway Baby
2 years ago
C
Tiny Dancer
chiedozieagwuTiny Dancer
asked in Subscription and payments
Deezer free not available for my country

I have been using deezer free for years now because I can't afford to pay for music since my parents aren't really wealthy. Now all of a sudden it says its not available in my country(Nigeria). I just wanted to know if it was an error

17271
bluezzbastardzz
Deezer Legend
2 years ago
M
Runaway Baby
Mykyta OpanasiukRunaway Baby
asked in Subscription and payments
Free Premium subscription for Ukrainians

Hi there! Thank you very much for supporting Ukrainians during the war. After Spotify, Deezer is like a breath of fresh air. I was given a Premium subscription until May 10. What will happen after this date? Will the premium continue?Also, as a student, I would like a student subscription to appear in Ukraine. Thank you for everything you do.

1901
Jaime.Deezer
Community Manager
2 years ago
S
Tiny Dancer
spachiinaTiny Dancer
asked in Subscription and payments
refund

Hello!I am writing to you about a premium subscription. I took out a trial period and forgot to cancel it, thinking that I would receive a warning letter a few days before it ended. I would like to refund my subscription, as I am not quite happy with your service.Thank you.

351
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Tiny Dancer
2 years ago
M
Mybad13
asked in Subscription and payments
Price in Kazakhstan, Belarus and Georgia

Hello. Please, could you make Kazakhstan price like in Russia. Russia and Kazakhstan are ex-USSR countries. And people in these two countries have same yearly income. But for some reason Deezer in Kazakhstan have price in dollars. And this makes it too pricey. I know many people who want to start using Deezer. But because of the price, which is not appropriate to Kazakhstan salaries, they pirate music. If price will be like in Russia, they'll start using Dezzer immediately.

106810
Yuri Be
Lover
2 years ago
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Runaway Baby
DeniiugffffRunaway Baby
asked in Subscription and payments
Cancellation of subscription in Russia

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

485065
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Tiny Dancer
2 years ago
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Runaway Baby
Dmitry KurkinRunaway Baby
asked in Subscription and payments
Блокировка аккаунта в России

Добрый день. В интернете обсуждается, что вы приняли решение заблокировать все аккаунты в России. Это действительно так и когда это произойдет? Официальную информацию о подтверждении/опровержении вы нигде не публикуете, что плохо по отношению к вашим пользователям. Спасибо.

18724
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Tiny Dancer
2 years ago
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Tiny Dancer
RinatTiny Dancer
asked in Subscription and payments
Изменение стоимости подписки

Изменилась стоимость подписки Family. Раньше я покупал ее ежемесячно за 3$ с центрами. Сейчас она стоит в три раза дороже. Как вернуть старую стоимость?

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Tiny Dancer
2 years ago
M
Tiny Dancer
mcartoTiny Dancer
asked in Subscription and payments
Incorrect charge

Hi I 5 weeks ago change country from Ireland to Poland where deezer is cheaper. I've contacted with service and they sugested me stopped subscription and restart with new details.I changed country locator today log in to deezer, chose deezer hi-fi price was 20pln accepted payment but system charged me for 11 euro. 

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M
Tiny Dancer
2 years ago
S
Runaway Baby
Sean WilsonRunaway Baby
asked in Subscription and payments
promo

I recently got a promo offer for $3 for 3 months. It disappeared when i tried to process, usually i get this offer once a year. 

332
S
Runaway Baby
2 years ago
J
Runaway Baby
James HaslamRunaway Baby
posted in Subscription and payments
James Haslam

I have a Deezer family plan and I want to change my credit card details

291
GropplerZorn
Deezer Legend
2 years ago
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Runaway Baby
Samm10Runaway Baby
asked in Subscription and payments
paid for Deezer family but only able to access free Deezer

Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.Not a happy bunny because it's such a faff to get anything resolved with Deezer. May have to move to Spotify....and it's cheaper! 

823
S
Runaway Baby
2 years ago
C
Runaway Baby
Cheryl GrayRunaway Baby
posted in Subscription and payments
ineligible for student subscription

Paid regular subscription for many years, now I have returned to studying and enquired about student subscription, was told I'd need to cancel existing subscription and then choose student version. Cancelled it and now very disappointed to see I do not meet student criteria to qualify for the student subscription. Reason? It appears that I am TOO OLD! May transfer to Amazon music 😡 

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C
Runaway Baby
2 years ago
S
Tiny Dancer
SpaceballsTiny Dancer
asked in Subscription and payments
international service assessment fee

Is anyone else being charged this service fee in the U.S.? My bank is charging a 3% fee because they are saying deezer processes the payments in France.

1112
GropplerZorn
Deezer Legend
2 years ago
D
Tiny Dancer
Daniela PTiny Dancer
asked in Subscription and payments
Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

43325
GropplerZorn
Deezer Legend
2 years ago
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Runaway Baby
obrotskaa.kRunaway Baby
asked in Subscription and payments
Ukrainian subscribtion

Good day.I am from Ukraine, where the war is now.I read in social media, that Deezer allows free premium for Ukrainians. How can I activate it?  

923
Zayn-T
Deezer Legend
2 years ago
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Tiny Dancer
KrisRadenkovicTiny Dancer
asked in Subscription and payments
Can't listen hole track although subscribed

Hello. I already subscribed for premium, and will be chargedin 2 weeks,but I cannot listen to music till than with no reason, although you promissed month free...can you help please?

141
K
Tiny Dancer
2 years ago
M
Tiny Dancer
morganbenjaminTiny Dancer
posted in Subscription and payments
i want to change my email but i don't have access to it

I can't change the email because i don't have access to it anymore

1891
bluezzbastardzz
Deezer Legend
2 years ago
F
Runaway Baby
frenchfries009899Runaway Baby
asked in Subscription and payments
let me delete my account

Let me delete my account  FUCKING STOP CONNECTING ME TO THE APP I WANT TO DELETE MY ACCOUNT I tried logging in to my account via web browser, but it KEEPS ON CONNECTING ME TO THE APP, EVEN WHEN I UNINSTALLED THE APP, IT LINKED ME TO THE FUCKING PLAYSTORE TO INSTALL IT FIRST LET ME DELETE MY ACCOUNT, I WAS NOT SATISFIED BY YOUR SERVICE AND I DON'T WANT ANYTHING TO DO WITH IT ANYMORE thank you

43910
Mr. Jahrami
Lover
2 years ago
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Runaway Baby
Vladislaver88Runaway Baby
asked in Subscription and payments
Подписка premium

Здравствуйте! Я оплатил только что подписку премиум. Сняло деньги, но как только я хочу войти в приложение, выдает ошибку! Просьба помочь в успешном вопросе! 

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Yula
Moderator
2 years ago
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Tiny Dancer
MariajosePTiny Dancer
posted in Subscription and payments
premium subscriptio

Hi Deezer. How is it that I used to be subscribed until last month and use to pay $9.99 now the same subscription is more expensive also, I go online and research about the cost and is $9.99 but when I go into my app is a lot more. How can I get my Deezer premium back for the same $9.99 i used to get it for? Very frustrated 

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Yula
Moderator
2 years ago
M
Runaway Baby
Marko ČičićRunaway Baby
posted in Subscription and payments
prekidanje pretplate

Molim vas samo prekinite pretplatu jer ne koristim aplikaciju, aktivirao sam ju preko promo koda i od tada mi skida novac 

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Yula
Moderator
2 years ago
Wapdodo Media
Tiny Dancer
Wapdodo MediaTiny Dancer
asked in Subscription and payments
having some problem playing music on deezer

i tried upgrading t pro on deezer but payment keeps declining. music also stops when my phone is locked. 

351
Yula
Moderator
2 years ago
M
Runaway Baby
Marko ČičićRunaway Baby
asked in Subscription and payments
šupci ste

Kako da otkažem pretplatu, 2019. sam imao promo kod od CocaCole i skida mi već tri godine pretplatu a ne koristim glupu aplikaciju, kad pratim vaše korake za otkazivanje pretplate onda mi piše da nemam pretplatu a uredno skida svaki mjesec 50kn

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Yula
Moderator
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE