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Subscription and payments

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  • 967 Topics
  • 4,379 Replies
967 Topics
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Runaway Baby
James HaslamRunaway Baby
posted in Subscription and payments
James Haslam

I have a Deezer family plan and I want to change my credit card details

291
GropplerZorn
Deezer Legend
2 years ago
C
Runaway Baby
Cheryl GrayRunaway Baby
posted in Subscription and payments
ineligible for student subscription

Paid regular subscription for many years, now I have returned to studying and enquired about student subscription, was told I'd need to cancel existing subscription and then choose student version. Cancelled it and now very disappointed to see I do not meet student criteria to qualify for the student subscription. Reason? It appears that I am TOO OLD! May transfer to Amazon music 😡 

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C
Runaway Baby
2 years ago
S
Runaway Baby
Samm10Runaway Baby
asked in Subscription and payments
paid for Deezer family but only able to access free Deezer

Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.Not a happy bunny because it's such a faff to get anything resolved with Deezer. May have to move to Spotify....and it's cheaper! 

823
A
2 years ago
S
Tiny Dancer
SpaceballsTiny Dancer
asked in Subscription and payments
international service assessment fee

Is anyone else being charged this service fee in the U.S.? My bank is charging a 3% fee because they are saying deezer processes the payments in France.

1082
GropplerZorn
Deezer Legend
2 years ago
D
Tiny Dancer
Daniela PTiny Dancer
asked in Subscription and payments
Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

42855
GropplerZorn
Deezer Legend
2 years ago
O
Runaway Baby
obrotskaa.kRunaway Baby
asked in Subscription and payments
Ukrainian subscribtion

Good day.I am from Ukraine, where the war is now.I read in social media, that Deezer allows free premium for Ukrainians. How can I activate it?  

913
Zayn-T
Deezer Legend
2 years ago
K
Tiny Dancer
KrisRadenkovicTiny Dancer
asked in Subscription and payments
Can't listen hole track although subscribed

Hello. I already subscribed for premium, and will be chargedin 2 weeks,but I cannot listen to music till than with no reason, although you promissed month free...can you help please?

141
A
2 years ago
M
Tiny Dancer
morganbenjaminTiny Dancer
posted in Subscription and payments
i want to change my email but i don't have access to it

I can't change the email because i don't have access to it anymore

1891
bluezzbastardzz
Deezer Legend
2 years ago
F
Runaway Baby
frenchfries009899Runaway Baby
asked in Subscription and payments
let me delete my account

Let me delete my account  FUCKING STOP CONNECTING ME TO THE APP I WANT TO DELETE MY ACCOUNT I tried logging in to my account via web browser, but it KEEPS ON CONNECTING ME TO THE APP, EVEN WHEN I UNINSTALLED THE APP, IT LINKED ME TO THE FUCKING PLAYSTORE TO INSTALL IT FIRST LET ME DELETE MY ACCOUNT, I WAS NOT SATISFIED BY YOUR SERVICE AND I DON'T WANT ANYTHING TO DO WITH IT ANYMORE thank you

43910
Mr. Jahrami
Lover
2 years ago
V
Runaway Baby
Vladislaver88Runaway Baby
asked in Subscription and payments
Подписка premium

Здравствуйте! Я оплатил только что подписку премиум. Сняло деньги, но как только я хочу войти в приложение, выдает ошибку! Просьба помочь в успешном вопросе! 

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Yula
Moderator
2 years ago
M
Tiny Dancer
MariajosePTiny Dancer
posted in Subscription and payments
premium subscriptio

Hi Deezer. How is it that I used to be subscribed until last month and use to pay $9.99 now the same subscription is more expensive also, I go online and research about the cost and is $9.99 but when I go into my app is a lot more. How can I get my Deezer premium back for the same $9.99 i used to get it for? Very frustrated 

351
Yula
Moderator
2 years ago
M
Runaway Baby
Marko ČičićRunaway Baby
posted in Subscription and payments
prekidanje pretplate

Molim vas samo prekinite pretplatu jer ne koristim aplikaciju, aktivirao sam ju preko promo koda i od tada mi skida novac 

181
Yula
Moderator
2 years ago
Wapdodo Media
Tiny Dancer
Wapdodo MediaTiny Dancer
asked in Subscription and payments
having some problem playing music on deezer

i tried upgrading t pro on deezer but payment keeps declining. music also stops when my phone is locked. 

351
Yula
Moderator
2 years ago
M
Runaway Baby
Marko ČičićRunaway Baby
asked in Subscription and payments
šupci ste

Kako da otkažem pretplatu, 2019. sam imao promo kod od CocaCole i skida mi već tri godine pretplatu a ne koristim glupu aplikaciju, kad pratim vaše korake za otkazivanje pretplate onda mi piše da nemam pretplatu a uredno skida svaki mjesec 50kn

221
Yula
Moderator
2 years ago
C
Tiny Dancer
Camille901Tiny Dancer
asked in Subscription and payments
probleme de paiement

.

251
Yula
Moderator
2 years ago
B
Tiny Dancer
BorremierTiny Dancer
posted in Subscription and payments
We want to change from Deezer Family to Premium. How?

Only one familymember (te main admin profile) uses Deezer. We want to change it to premium. How? The website doesn’t give this option. 

1554
Yula
Moderator
2 years ago
B
Tiny Dancer
briros3cTiny Dancer
posted in Subscription and payments
refund

I didn't know I payed for Deezer , and I'm tight on money this week, I need a refund back asap please. Right away if possible. Got a bill to pay today. 

311
Zayn-T
Deezer Legend
2 years ago
Sasha.Red
Runaway Baby
Sasha.RedRunaway Baby
asked in Subscription and payments
Recently I had a subscription Family + hifi I Want it back)

Recently I had a subscription Family + hifi I Subscribe it in Russian( i locate in Ukraine)(now it unawelble in Russia) In Ukraine versione I dont see this type of subscription. So how can I resubscribe to family+ hifi?

631
Yula
Moderator
2 years ago
S
Runaway Baby
sep.mahinoRunaway Baby
asked in Subscription and payments
Did Deezer just send me false advertising?

New-ish user here, switched from Spotify a couple of weeks ago but still hesitant to go from Free to Premium because of prohibitive subscription prices and the non-availability of a couple of my favorite podcasts in the app. This afternoon, though, I received this marketing email from Deezer:The advertised Deezer Premium subscription price is PhP129/month. That’s about US$2.5/month. Yet when I clicked the link, here’s where I was led to:No PhP129/month rate in sight. That’s a steep difference between about US$2.5/month and US$10.99/month.What kind of spammy deceitful advertising are you doing, Deezer?

1034
A
2 years ago
S
Runaway Baby
SevaraRunaway Baby
asked in Subscription and payments
Help with the payment

Hi. I'm Sevara and I currently live in Uzbekistan, but my card was registered in Russia. I don't have another one. I used to pay 189 rubles which is very affordable, now the payment is 6 times more if I look it up on your website. Also the payment of course is not working. What should I do now? Music is almost the only one thing that helps me to live through this crappy times. Help me please, thank you

413
A
2 years ago
A
Tiny Dancer
AlexjdvTiny Dancer
asked in Subscription and payments
Subscription

What type of accoun suits best for me?

181
A
2 years ago
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Subscription and payments
No HiFi option in Premium subscription

Hi, I just noticed that HiFi has been finally integrated into Premium subscription here in Poland. But since I'm still paying for my 'old' Premium subscription, I have no access to HiFi yet.Back when HiFi was a separate offer, you could upgrade even if the previous subscription hadn't come to an end yet. Now you obviously can't because both offers have merged into one.So what should I do now to have access to HiFi? Wait until the end of my current subscription and then subscribe to the new offer? Is there a faster way to upgrade?

1051
A
2 years ago
M
Tiny Dancer
MILLIONTiny Dancer
posted in Subscription and payments
My deezer doesn't display forward and reverse arrows

My deezer doesn't display forward and reverse arrows 

72
A
2 years ago
L
Runaway Baby
little_ashRunaway Baby
asked in Subscription and payments
Premium subscription fee to be refunded

Hi, I tried to pay for my Premium using a Belarusian card on Paypal while I'm in Poland. The payment went through, and the card was charged, but then I got a screen telling that I need to change the country or the payment method and that my card hasn't been charged yet (though it already was). In the end, I've paid the fee, but the Premium is still off, can you please make a refund?

441
A
2 years ago
M
Runaway Baby
Miguel K HilarioRunaway Baby
asked in Subscription and payments
Prices in the Philippines

In the Philippines is the price for the Family plan 195 pesos or 18 dollars?I signed up for the Family plan trial but instead of having future monthly charges of PHP 195.00 as reported by other Philippine customers, I was told that I would be subject to a monthly charge of USD 17.98.  That is an enormous price difference.   

571213
S
Runaway Baby
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE