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Subscription and payments

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  • 1,077 Topics
  • 4,635 Replies
1076 Topics
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Tiny Dancer
matthew.thelwellTiny Dancer
asked in Subscription and payments
deezer premium to deezer hifi family uk

Good morning.  I have recently subscribed to a trial of deezer premium. I would like to change to deezer hifi family. How do I do this whilst in trial phase? Will I still receive hifi for all of my family? I'm in the UK.  Thank you.

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M
Tiny Dancer
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Runaway Baby
Byron of 2 'n A Half KullidsRunaway Baby
posted in Subscription and payments
Pay Now

How about you guys add a pay now option? Some of us have irregular pay days. A pay now option could be easier for us to pay you guys for the service without having to deal with deductions on our accounts that bounce due to insufficient funds at the time.

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B
Runaway Baby
T
Runaway Baby
Tom GlideRunaway Baby
posted in Subscription and payments
WHat is Deezer Stream Rate ? To be clear !

WHat is  Deezer Stream Rate ? To be clear !

293
Superschlumpf
Deezer Legend
R
Runaway Baby
Reebabyyyyy 2555Runaway Baby
asked in Subscription and payments
account deletion immediately

I can't log into my account because free isn't available in my country. Please delete my account immediately

2763
FriskyProdigy
Deezer Legend
R
Runaway Baby
Reebabyyyyy 2555Runaway Baby
asked in Subscription and payments
account deletion

Please delete my account immediately 

551
FriskyProdigy
Deezer Legend
L
Runaway Baby
LookPeRunaway Baby
asked in Subscription and payments
Flac on Family subscription.

Hi, I’m pretty sure that on email which I get few weeks ago was that from today I will get FLAC quality, in settings the best one is HQ only 🤷🏼‍♂️

1688
Jaime.Deezer
Community Manager
G
Runaway Baby
Grzegorz credoRunaway Baby
asked in Subscription and payments
Problems

I I ordered a subscription, it all worked and suddenly it stopped. I can't log in to the subscription because I get an error. please help

221
Superschlumpf
Deezer Legend
N
Tiny Dancer
NaiajalalTiny Dancer
asked in Subscription and payments
I payed for my premium yesterday and I didn’t get it in the app

I payed for my premium yesterday and I didn’t get it in the app why?

723
Superschlumpf
Deezer Legend
A
Runaway Baby
Anhelina YaremkoRunaway Baby
asked in Subscription and payments
Payment

Hello team! How can I change payment from Poland zloty to Ukrainian hryvna?

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A
Runaway Baby
M
Runaway Baby
MehrenkyRunaway Baby
asked in Subscription and payments
refund issue

..

211
Zayn-T
Lucky Star
M
Runaway Baby
Mures CosminRunaway Baby
asked in Subscription and payments
5 Euro Subscription

Where is the 5 Euro subscription ? I just paid it last month, had some issues with Paypal and had to cancel my subscription and now when I want to subscribe, the cheapest one is 10 Euros ??? Also Deezer Free is not available in Romania but 2 years ago before I started my plan, it was also available as free.You guys need to get back the 5 Euro subscription. 

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Superschlumpf
Deezer Legend
C
Runaway Baby
chewie_nzRunaway Baby
asked in Subscription and payments
paying via google play subscription?

Hi there, FAQ says that paying via google play subscription method is available for my country (new zealand) but doesnt show when I go to change payment method

6893
Superschlumpf
Deezer Legend
M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments
Price Increase

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

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A
Tiny Dancer
V
Tiny Dancer
Vibha BhujbalTiny Dancer
asked in Subscription and payments
subscription

Hi, I have a subscription that I want to cancel but I forgot my account details and I have to pay over 24 dollars a month. Can u plz help because I don’t use deeper anymore waste of my money forever 

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V
Tiny Dancer
E
Runaway Baby
eslammansour95Runaway Baby
asked in Subscription and payments
Deezer Premium Subscription

Hi deezer team, You sent me mail that I got a free 6 months deezer premium but when I login to my account you say this offer not available in your country 😑 How it could happens 🤔 !?

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Superschlumpf
Deezer Legend
S
Runaway Baby
Shymaa.AlzayatRunaway Baby
asked in Subscription and payments
Subscription

How tochange my payment method from apple to direct on deezer 

221
Superschlumpf
Deezer Legend
L
Runaway Baby
lilieBenRunaway Baby
posted in Subscription and payments
Issue with my trial plan

Hello Deezer team, Recently I bought a new phone with a free trail plan with deezer for 4months.I correctly start it 2days ago but since today My plan was cancel with any reason. Could you let me know what is the problem please !?Thank you Bonjour l'équipe DeezerJe viens d'acheter un nouveau téléphone avec inclu dedans 4 mois d'essai Deezer. Je l'ais correctement activé il y a 2j mais depuis cet matin je suis repassé en gratuit sans raison.Pourriez vous me dire quelle est le problème svp ? Merci à vous 

171
Superschlumpf
Deezer Legend
L
Runaway Baby
lorayRunaway Baby
asked in Subscription and payments
The subscription is expensive

I was once subscribed to your service sometime this year (2019) and was paying $5.99, which was a reasonable price for me being a college student. I cancelled my subscription recently because I was changing my payment option. However, when I tried to resubscribe, I am now being asked to pay $9.99. This is definitely out of my price range and I’m disappointed that the price changed without me being notified about it (unless there was some promotion going on that I was not aware of). I live in Jamaica and $9.99 when converted to my currency is way too much for me. My country cannot benefit from the student plan option so I am left without the subscription all together. Can you help at all with this? Thanks much for your response!   Lori

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1
Tiny Dancer
M
Runaway Baby
Micros49Runaway Baby
asked in Subscription and payments
deals

Deezer continues sending me deals but they say I am not eligible, they won’t say why.  I’m not paying $9.99 or $14.99 when they are offering a $5.99 deal.  What’s their problem?  

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Superschlumpf
Deezer Legend
M
Runaway Baby
martinaprandiRunaway Baby
asked in Subscription and payments
costo abbonamento

Ho notato che l'importo dell'abbonamento che mi viene scalato automaticamente dal conto ,è aumentato.Non ho ricevuto nessun avviso circa il cambio di costo. Chiedo gentilmente spiegazioni  Cordiali saluti 

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Jaime.Deezer
Community Manager
S
Runaway Baby
S.HelderRunaway Baby
asked in Subscription and payments
my monthly payment is declined by deezer

Now for 6 months ive been asked twice a month, to pay my subscribtions.I pay once a month…. and im fine.now a sudden Deezer declined my payment.for this month.whats going on?and why am I paying for 3 devices subscribtions while I use one? 

723
Jaime.Deezer
Community Manager
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Runaway Baby
Iena PlinskyRunaway Baby
asked in Subscription and payments
Unknown debit Deezer Europe Asnowd

In the last 2 months I have been charged € 4.99, on top of the normal subscription fee of € 10.99. Do you know what it is and how to eliminate it?

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Superschlumpf
Deezer Legend
N
Runaway Baby
Natasha PaninaRunaway Baby
asked in Subscription and payments
Change country without cancelling a current subscription

Hello,I have about 9 months left of my year-payed Premium acccount. For some time I have been living in another country. Is it possible to change countries without having to cancel my current subscription? Is it strictly obligatory to provide a new payment method of my new country when changing countries? Many thanks in advance for help

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N
Runaway Baby
F
Runaway Baby
faz.dabiriRunaway Baby
asked in Subscription and payments
i would like renewing my subscription like i had from before

I would like to renew my subscription as like from day one which i had same amount pls fix it  

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Zayn-T
Lucky Star
A
Runaway Baby
AngeCass04Runaway Baby
posted in Subscription and payments
Complaint

I have used Deezer for just under 30 years, albeit, some of it has been using a free account.For over a year now, I have subscribed monthly to Deezer using premium and paid a monthly subscription of 129 baht. Unfortunately, my bank card got stolen a few weeks ago so I had to cancel card and get a new one. I forgot to upload my new card details so my subscription was cancelled.I tried to reactive my account but they are now charging three times the amount. I was originally paying 129 baht per month in Thailand but this has not increased to 380 baht per month, which is three times the amount. I messaged them saying I would not pay their new amount as as Spotify is only charging 129 baht per month. I got a reply saying that they are competing with global giants (which I thought would be Spotify) and no apology and they were more than happy for me to leave. I have created many playlists over the years so I asked them for copies of my playlists and this took five days for them to copy scree

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A
Runaway Baby
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