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my premium account automatically unscribed

  • 9 September 2022
  • 1 reply
  • 23 views

Hi,  

I was logged out off my Deezer account for some reason. Now that I have logged back in, my premium subscription is not associated to my account. I am being asked to create a new payment plan. 

How can I reattach my current payment plan to my existing Deezer account? 

 

Thank you 

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Best answer by Anonymous 9 September 2022, 09:47

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1 reply

Hey @davdaalk1 

Sounds a lot to me like you're logged into the wrong account. This happens very quickly if, for example, there is a link to Google and/or Facebook.
Please log out again and log in again with your correct credentials.

If this doesn't work, you should contact support:
→ https://support.deezer.com/hc/requests/new