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One Hit Wonder
Ally Cat
One Hit Wonder
Aug 31, 2022 10:43 AM UTC
Answered

Cancel subscription

Please advise how I cancel my subsciption, I didnt join using IOS or android?

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    Answer
    Aug 31, 2022 11:01 AM UTC

    Hey @Ally Cat 

    You only had to look at the FAQ once and you would have found this:

     

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    5 replies

    Anonymous
    Answer
    Aug 31, 2022 11:01 AM UTC

    Hey @Ally Cat 

    You only had to look at the FAQ once and you would have found this:

     

      One Hit Wonder
      Ally CatAuthor
      One Hit Wonder
      Sep 5, 2022 3:11 PM UTC

      Hi 

       

      It reflects on your system that I dont have an account yet you are deducting a premium from my bank account every month.

       

      Please remove it from my account.

       

      tx

      Alison

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Sep 6, 2022 11:15 AM UTC

      @Ally Cat please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
      Apologies for the inconvenience

      One Hit Wonder
      Ally CatAuthor
      One Hit Wonder
      Sep 7, 2022 1:57 PM UTC

      Hi 

       

      There is no straightforward way to contact Deezer support?  do I have to log in via facebook or twitter?  Is there not an email address?

       

      this is the most frustrating company to deal with.

       

      tx

      Alison

      Anonymous
      Sep 7, 2022 2:19 PM UTC

      @Ally Cat 

      Just start a suport ticket at https://support.deezer.com/hc/requests/new

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