Hey @Ally Cat 

You only had to look at the FAQ once and you would have found this:

Hi 

It reflects on your system that I dont have an account yet you are deducting a premium from my bank account every month.

Please remove it from my account.

tx

Alison

@Ally Cat please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help with your request.
Apologies for the inconvenience

Hi 

There is no straightforward way to contact Deezer support?  do I have to log in via facebook or twitter?  Is there not an email address?

this is the most frustrating company to deal with.

tx

Alison

@Ally Cat 

Just start a suport ticket at https://support.deezer.com/hc/requests/new