Answered

Unknown Charges

  • 5 September 2022
  • 1 reply
  • 269 views

I have been making my monthly payments automatically on my credit card for months. 

I had to get my card blocked because payments to 'DeezerAsia A' were coming out in different amounts. The payments stopped happening for a few weeks.

Again once a month these payments are coming out again to 'DeezerAsia A' I'm having to call my bank again!

I did not agree to any extra charges at all I would like to know why this payment comes out when I renew my subscription or add a new card to pay for you're subscription.

I would like these payments to stop as it's theft.

I will await you're reply but I am still going through my bank as these payments are made all the way in Paris, I live in New Zealand have never been to Paris.

Please look into this at you're end or I'll have no choice but to cancel my subscription, which I really don't want to do.

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Best answer by FriskyProdigy 5 September 2022, 11:30

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Userlevel 6
Badge +6

Hello @Jessica190,

For your particular case, please reach out to support directly here.