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Answered

Unknown Charges

  • September 5, 2022
  • 1 reply
  • 502 views

I have been making my monthly payments automatically on my credit card for months. 

I had to get my card blocked because payments to 'DeezerAsia A' were coming out in different amounts. The payments stopped happening for a few weeks.

Again once a month these payments are coming out again to 'DeezerAsia A' I'm having to call my bank again!

I did not agree to any extra charges at all I would like to know why this payment comes out when I renew my subscription or add a new card to pay for you're subscription.

I would like these payments to stop as it's theft.

I will await you're reply but I am still going through my bank as these payments are made all the way in Paris, I live in New Zealand have never been to Paris.

Please look into this at you're end or I'll have no choice but to cancel my subscription, which I really don't want to do.

Best answer by FriskyProdigy

Hello @Jessica190,

For your particular case, please reach out to support directly here.

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1 reply

FriskyProdigy
Deezer Legend
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  • Deezer Legend
  • 243 replies
  • Answer
  • September 5, 2022

Hello @Jessica190,

For your particular case, please reach out to support directly here.