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Subscription and payments

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  • 1,005 Topics
  • 4,444 Replies
1005 Topics
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Runaway Baby
Natasha PaninaRunaway Baby
asked in Subscription and payments
Change country without cancelling a current subscription

Hello,I have about 9 months left of my year-payed Premium acccount. For some time I have been living in another country. Is it possible to change countries without having to cancel my current subscription? Is it strictly obligatory to provide a new payment method of my new country when changing countries? Many thanks in advance for help

1196
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Runaway Baby
2 years ago
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Runaway Baby
faz.dabiriRunaway Baby
asked in Subscription and payments
i would like renewing my subscription like i had from before

I would like to renew my subscription as like from day one which i had same amount pls fix it  

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Zayn-T
Deezer Legend
2 years ago
A
Runaway Baby
AngeCass04Runaway Baby
posted in Subscription and payments
Complaint

I have used Deezer for just under 30 years, albeit, some of it has been using a free account.For over a year now, I have subscribed monthly to Deezer using premium and paid a monthly subscription of 129 baht. Unfortunately, my bank card got stolen a few weeks ago so I had to cancel card and get a new one. I forgot to upload my new card details so my subscription was cancelled.I tried to reactive my account but they are now charging three times the amount. I was originally paying 129 baht per month in Thailand but this has not increased to 380 baht per month, which is three times the amount. I messaged them saying I would not pay their new amount as as Spotify is only charging 129 baht per month. I got a reply saying that they are competing with global giants (which I thought would be Spotify) and no apology and they were more than happy for me to leave. I have created many playlists over the years so I asked them for copies of my playlists and this took five days for them to copy scree

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A
Runaway Baby
2 years ago
K
Runaway Baby
KotelRunaway Baby
asked in Subscription and payments
Здравствуйте как вернуть средства за подписку?

Здравствуйте как вернуть средства , а то я на Украине и денег не особо нету

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Runaway Baby
2 years ago
A
Runaway Baby
Amy StewartRunaway Baby
asked in Subscription and payments
account issues

I switched my account to family plan I can’t add anyone because it’s says my husband is on a free account?

647
A
Runaway Baby
2 years ago
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Tiny Dancer
TimtombooTiny Dancer
asked in Subscription and payments
Charges

I noticed two charges of 900 and 1058.40 naira on the 26th and 28th April 2022 respectively. I have also already been charged for May 2022 so I need to know what the double charge is for.Thanks

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Tiny Dancer
2 years ago
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Tiny Dancer
Julieta QuirozTiny Dancer
asked in Subscription and payments
ayuda con mi subscripción

The mail registered in deezer I can't use it anymore, and I need to change it. HELP I couldn't use the account because I get out that I don't have a subscription when it's ACTIVE. HELP

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Tiny Dancer
2 years ago
A
Runaway Baby
AttuneRunaway Baby
asked in Subscription and payments
How to transfer Apple Music playlist to deezer

How can we transfer Apple Music playlist to deezer?

2134
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Tiny Dancer
2 years ago
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Runaway Baby
Cosmin.CebucRunaway Baby
asked in Subscription and payments
how to transfer a spotify playlist to a Deezer Family Profile

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account? My family member created a Deezer free account and managed to move his playlists there from spotify.l, can he now transfer them to the family profile on my account that I created for him? Also, is there a way to attach his Deezer account as a family profile on my account?

10686
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Tiny Dancer
2 years ago
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Tiny Dancer
Sleepy_F0XTiny Dancer
asked in Subscription and payments
refund

30 minutes ago i lost 5€ because forgot off my subscription after free period, as I think. Can you refund me 5€ and off this month subscription?  

481
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Tiny Dancer
2 years ago
A
Tiny Dancer
Ali SalmTiny Dancer
posted in Subscription and payments
payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

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Tiny Dancer
2 years ago
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Runaway Baby
paul brittleRunaway Baby
asked in Subscription and payments
offer

you sent me an email offering me 12mouth subscription for 6.99 but it won't give me offer keep going to full price 

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P
Runaway Baby
2 years ago
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Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments
Change of Plan

I tried listening to music and a message popped up asking me to subscribe to a different plan for 14.99 per month for 6 profiles, I am happy with my current 9.99 per month, how do I continue without being forced to change???

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B
Runaway Baby
2 years ago
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Tiny Dancer
danabutcher123Tiny Dancer
posted in Subscription and payments
can you please help get my music back

can you please help get my music back

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Yula
Moderator
2 years ago
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Runaway Baby
Esteban ReynaRunaway Baby
asked in Subscription and payments
90 trial HiFi

Hi, how can I get the HiFi by 90 days, already paid for 1 year subscription 

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E
Runaway Baby
2 years ago
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Runaway Baby
Terragon Deezer LoversRunaway Baby
posted in Subscription and payments
Why should I stay ?

I’ve been a very long time user of deezer ( over 6 years) and recently I noticed their price has changed heavily! from  900 naira to  4000 naira monthly. I searched online and realised they increased their prices which made them change their currency to USD in Nigeria. Now the question is why should I remain using deezer when I can move to spotify and pay 900 naira monthly. I’m still getting the same music plays, artist, etc. I don’t care about the HiFi feature from deezer, I just want to listen to music and be happy. I hope you can give me a genue answer to pay over “900 X 4” monthly. 

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Runaway Baby
2 years ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments
Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

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Jaime.Deezer
Community Manager
2 years ago
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Tiny Dancer
Victor VerkhovinTiny Dancer
asked in Subscription and payments
Moving from Russia to Slovenia

Hello,My songs are missing from my account. I moved from Russia to Slovenija recently.Please help.

1027
Jaime.Deezer
Community Manager
2 years ago
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Runaway Baby
NafexST-1Runaway Baby
asked in Subscription and payments
making on of the deezer family Profiles independant

Hello, a friend owning a deezer family account has recently stopped renewing his family subscription. Thru access of the main profile, I have created a private account for my profile, with a new email and password.This is well but I want to upgrade to a Premium subscription in order to get full control of my Liked playlist. I can’t do this. « Manage account » doesn’t give me any option of subscription. Also, it does give me the possibility of making the account independent by entering new email and password. Which is weird to me because I have already done that. seems the profile is still dependent. how can i solve this problem? I just want to take my profile and make into a proper independent Premium account.   

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Jaime.Deezer
Community Manager
2 years ago
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Tiny Dancer
yvonnegTiny Dancer
asked in Subscription and payments
Premium payments

I pay 11.99 a month.last 1 20th May 22 yet my account has gone to deezer free. I don't think so. Please restore as I'm paying for nothing. Not happy at all. 

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Jaime.Deezer
Community Manager
2 years ago
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Tiny Dancer
Marc MommersTiny Dancer
asked in Subscription and payments
Why don't deezer ,offer a partner account?

I should take a premium account , if there was a duo account. Family is way too big, and 2 times a premium is way too expensive . 

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Jaime.Deezer
Community Manager
2 years ago
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Runaway Baby
Warhoofd_9Runaway Baby
posted in Subscription and payments
20% raise in subscription without any notification!

Deezer, you did a 20% raise in subscription without any notification! regards, soon to be ex-Deezer subscriber

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Runaway Baby
2 years ago
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Tiny Dancer
Rio Ferdinand Flores GuzmanTiny Dancer
asked in Subscription and payments
How can I request a refund?

Today I woke up to the surprise that I made a purchase of $4.69, but the truth is that I had already canceled my Dezeer Premium subscription a long time ago, I am asking for a refund from Dezeer since the purchase was made automatically despite that I had already canceled my subscription

2201
Jaime.Deezer
Community Manager
2 years ago
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Tiny Dancer
PKrespoTiny Dancer
posted in Subscription and payments
subscription via mercado livre not activated

My subscription was working well, suddenly relogout and returned as free account. But in the ML my premium subscription is active and paid. Please help me to solve that.

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Jaime.Deezer
Community Manager
2 years ago
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Runaway Baby
The_AdebanjoRunaway Baby
asked in Subscription and payments
refund

Hi, I just accidentally paid for deezer premium which i don't want.Can I get a refund? 

361
T
Runaway Baby
2 years ago
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