someone keeps accesing my account

Forum|Forum|3 years ago
October 23, 2022
3 replies
57 views

I have songs added to my playlists etc which I have not created and I’m not even sure I even set up the account but I’ve had money taken out of my bank I keep getting emails to say someone is logging into my account! I’ve changed my password

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Best answer by

... and I’m not even sure I even set up the account but I’ve had money taken out of my bank ...

@Hhewlett22

Don't remember if you created the account? You have to be able to log in somehow… 🤔

If you changed your password, everything should be fine again.

Otherwise you can have the support take a look at your account:
→ https://support.deezer.com/hc/requests/new

A

Anonymous

Answer

... and I’m not even sure I even set up the account but I’ve had money taken out of my bank ...

@Hhewlett22

Don't remember if you created the account? You have to be able to log in somehow… 🤔

If you changed your password, everything should be fine again.

Otherwise you can have the support take a look at your account:
→ https://support.deezer.com/hc/requests/new

H

Hhewlett22Author

One Hit Wonder

I mean I obviously have an account but I’ve never used it I think I had a free trial ages ago and then never continued with it. The music I have on it is not things I listen too or know so I certain someone is using my account. I have cancelled the subscription and hoping changing the password is enough to keep them out. Does it log people out when the password is changed.

Jaime.Deezer

Community Manager

Hi @Hhewlett22 best thing to do is to contact our our Deezer Support Team and they will be able to update you account and fix the problem.
Thanks

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