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alexiswarren
One Hit Wonder
October 27, 2022
Answered

Money still being deducted from account!

  • October 27, 2022
  • 1 reply
  • 84 views

Hello there

I cancelled my Deezer subscription at the end of July. I have just noticed that the monthly subscription fee is still being taken from my account!

 

Could you please arrange a refund of the erroneous payments and for the payments to stop?

 

Many thanks

 

Alexis Warren

 

 

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    Best answer by Jaime.Deezer

    Hi @alexiswarren I am sorry to hear that.
    Please get in touch with our Deezer Support Team and provide a copy of the payments and one of our agents will help with your request and check if you are eligible for any refund.
    Thanks :)

    1 reply

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    October 28, 2022

    Hi @alexiswarren I am sorry to hear that.
    Please get in touch with our Deezer Support Team and provide a copy of the payments and one of our agents will help with your request and check if you are eligible for any refund.
    Thanks :)

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