Answered

Money still being deducted from account!

  • 27 October 2022
  • 1 reply
  • 34 views

Hello there

I cancelled my Deezer subscription at the end of July. I have just noticed that the monthly subscription fee is still being taken from my account!

 

Could you please arrange a refund of the erroneous payments and for the payments to stop?

 

Many thanks

 

Alexis Warren

 

 

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Best answer by Jaime. 28 October 2022, 14:37

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Userlevel 7
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Hi @alexiswarren I am sorry to hear that.
Please get in touch with our Deezer Support Team and provide a copy of the payments and one of our agents will help with your request and check if you are eligible for any refund.
Thanks :)