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Answered

Charged for premium when I have free trial

  • October 20, 2022
  • 1 reply
  • 129 views
E
Runaway Baby

Hi

I am not currently enjoying the premium service, I have free service and I just for charged on my credit card account for premium

I tried the premium for one month and I canceled before ending

I feel scammed now I have to report the charge and bank asks me to cancel my credit card which I have to pay for a new one

Makes me feel this deezer services ARE NOT RELIABLE TO TRUST 

Best answer by Yula

Hello @Emi Vidal, if you cancelled and you still were charged you are 100% eligible for a refund. 

Please contact our Costumer Care here! 

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Yula
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  • Yula
  • Moderator
  • October 27, 2022

Hello @Emi Vidal, if you cancelled and you still were charged you are 100% eligible for a refund. 

Please contact our Costumer Care here! 

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