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payment in egyptian pound

  • October 19, 2022
  • 1 reply
  • 136 views
Y
One Hit Wonder

I'm subscriber in deezer premuim in Egypt

I aggred that my subscription was paid in egyptian pound not american dollar.

Which make it more expensive for us egyptians .

Even they don't notify us of the price change like other companies do like other companie like uber for exemple.

Can i have refund for not notfying us for not telling us????

Best answer by Jaime.Deezer

Hi @Youssef.Rachad a price increase notification was sent to all users on the 31st August.
I can see that you have been refunded already after contacting support.

If you decide to try something else for a while, we understand. In that case, we want to say thank you for supporting us.
We hope that you come back in the future and look forward to seeing you!

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    1 reply

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • Answer
    • October 21, 2022

    Hi @Youssef.Rachad a price increase notification was sent to all users on the 31st August.
    I can see that you have been refunded already after contacting support.

    If you decide to try something else for a while, we understand. In that case, we want to say thank you for supporting us.
    We hope that you come back in the future and look forward to seeing you!

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