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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 865 Topics
  • 4,059 Replies

865 Topics

M
Runaway Baby
Mohamed KamelRunaway Baby
posted in Subscription and payments

Vodafone Egypt rate plan

I hope to add special rate plans to Vodafone Egypt and other operators as well to facilitate the subscription logistics. Other competitors are using these plans and they are perfect

4
S
Tiny Dancer
1 year ago
D
Tiny Dancer
david220426Tiny Dancer
asked in Subscription and payments

Why do i pay more for Deezer via Apple

I live in France.I used to pay my Deezer subscription 9,99€/month.then my credit card expired, so I put a new one.them my subscription became 12,99€/month, I don’t know why.so I canceled it a few months after.now I tried to make a new subscription and it ask me to pay 12,99£/month, I’m not even in United Kingdom.how can I fixe my issue and pay the right price?otherwise I’ll go on Spotify 

9
K
Runaway Baby
1 year ago
J
Tiny Dancer
JK FosterTiny Dancer
asked in Subscription and payments

Joining basic free acct. to Premium Membership acct.

I have a basic free acct. & my daughter has a premium membership acct. which we would like to add me on. How do we merge my acct. with hers? (I’m already shown as an added member when I log into the acct. using her sign up email details, but get an error message when I try to log into my profile which she has added that “this acct. is no longer valid”. What do we need to do?

1
A
1 year ago
M
Runaway Baby
Martin.TravellerRunaway Baby
asked in Subscription and payments

subscription

I have paid to renew my subscription through the apple appstore but my account says free still

1
Yula
Moderator
1 year ago
S
Runaway Baby
Sammy1605Runaway Baby
asked in Subscription and payments

Family discount promotions

Hi, received a discount off via email for a premium account. £6.99 for 12 months then £11.99 from month 13.Is there a similar deal for the Family subscription?UK website only shows a 3 month discount then full price £17.99 from month 4.Thanks 

4
Yula
Moderator
1 year ago
V
Runaway Baby
Vlad MazurkovRunaway Baby
posted in Subscription and payments

Subscription

Hello.I tried to get a free month of Premium subscription and pay for the next moths.But in the app the first try was unsuccessful and I paid for the subscription, but still get an error.Please let me a free month and return my money if it is possible. 

1
Jaime.
Community Manager
1 year ago
S
Runaway Baby
Serhii KhomchenkoRunaway Baby
asked in Subscription and payments

Subscription

Good afternoon, I have a problem with the premium subscription.In your app it says that the premium subscription costs $3.99.When I choose this subscription, I see the following information that after a month of free access, I have to pay 13 Swiss Francs!My region of the application is Ukraine, but I am located in Switzerland, why does not the standard payment work?If it's $4, then let it be $4.Not a conversion due to another country. 

4
S
Runaway Baby
1 year ago
B
Runaway Baby
BostonRunaway Baby
asked in Subscription and payments

playlist does not play entire songs only snippets all squeezed together and only a small number of songs.

My playlist is only playing a few lines of each song and blurring into a few lines of another song. It’s on a loop like snippets of 9 or so songs that never end. How can I hear each song on my playlist in it’s entirety? This is driving me to madness!  If this can’t be fixed I want my subscription canceled, as this is my second attempt for help and I only subscribed a few days ago.

3
Superschlumpf
Deezer Legend
1 year ago
D
Runaway Baby
Dalton MazibukoRunaway Baby
asked in Subscription and payments

Failing to subscribe

Every time I try to subscribe I get consent for minor message 

3
Superschlumpf
Deezer Legend
1 year ago
J
Tiny Dancer
Jenny152Tiny Dancer
asked in Subscription and payments

i have a problem with deezer premium

Hi.I buy today deezer premium, and it "pays" after 30 min. Then, I have got a check from Google pay, that I paid for the subscription, but I haven't subscription And money wasn't payAnd I have 2 problems 1) If I go to deezer I see that I have deezer free, but what is the check I have?2) I from Ukraine. And now I'm in Poland. And I pay from Poland card. And if I want buy subscription I must pay 22 zl or 5€. But, if I pay I see that I must pay 400 UAH. But, 400 uah it's don't 20 zl/5€ it's 50 zl/10€ What it is? I how I can buy the subscription Thanks 

1
Superschlumpf
Deezer Legend
1 year ago
B
Runaway Baby
Beatrice.OsseiRunaway Baby
asked in Subscription and payments

payment

I got an email about decline in payment but it was deducted and shows on my account management that the payment has been effected.What is the reason for this?

1
FriskyProdigy
Deezer Legend
1 year ago
T
Runaway Baby
Tom GlideRunaway Baby
asked in Subscription and payments

why there is 500 000 streams " Abysal " difference between SPotify and Deezer and on my catalogue ?

Terrible !

2
T
Runaway Baby
1 year ago
F
Runaway Baby
F.HöpckeRunaway Baby
asked in Subscription and payments

klarna try second payment

Hello there,I changed my payment methode last month from klarna to paypal but klarna keeps asking for my payment. The app says my subscription is payed and of cause it is, with paypal.I already contacted klarna but they say its up to you to fix this thing.May can you help me with that?

1
Yula
Moderator
1 year ago
J
Tiny Dancer
Jasko27Tiny Dancer
asked in Subscription and payments

My subscription was canceled suddenly

Dear Deezer,I’m Deezer customer for years, and yesterday, my acc was canceled because there were not sufficient funds on my card. Now to have my service back, I have to pay as much as 2,5 times higher price I was paying for the last couple of months. Does it possible to have my service back with the old conditions?If it's not possible, please help me to delete my account.Thank you in advance.

1
A
1 year ago
M
Tiny Dancer
matthew.thelwellTiny Dancer
asked in Subscription and payments

deezer premium to deezer hifi family uk

Good morning.  I have recently subscribed to a trial of deezer premium. I would like to change to deezer hifi family. How do I do this whilst in trial phase? Will I still receive hifi for all of my family? I'm in the UK.  Thank you.

1
A
1 year ago
B
Runaway Baby
Byron of 2 'n A Half KullidsRunaway Baby
posted in Subscription and payments

Pay Now

How about you guys add a pay now option? Some of us have irregular pay days. A pay now option could be easier for us to pay you guys for the service without having to deal with deductions on our accounts that bounce due to insufficient funds at the time.

0
B
Runaway Baby
1 year ago
T
Runaway Baby
Tom GlideRunaway Baby
posted in Subscription and payments

WHat is Deezer Stream Rate ? To be clear !

WHat is  Deezer Stream Rate ? To be clear !

3
Superschlumpf
Deezer Legend
1 year ago
R
Runaway Baby
Reebabyyyyy 2555Runaway Baby
asked in Subscription and payments

account deletion immediately

I can't log into my account because free isn't available in my country. Please delete my account immediately

3
FriskyProdigy
Deezer Legend
1 year ago
R
Runaway Baby
Reebabyyyyy 2555Runaway Baby
asked in Subscription and payments

account deletion

Please delete my account immediately 

1
FriskyProdigy
Deezer Legend
1 year ago
L
Runaway Baby
LookPeRunaway Baby
asked in Subscription and payments

Flac on Family subscription.

Hi, I’m pretty sure that on email which I get few weeks ago was that from today I will get FLAC quality, in settings the best one is HQ only 🤷🏼‍♂️

8
Jaime.
Community Manager
1 year ago
G
Runaway Baby
Grzegorz credoRunaway Baby
asked in Subscription and payments

Problems

I I ordered a subscription, it all worked and suddenly it stopped. I can't log in to the subscription because I get an error. please help

1
Superschlumpf
Deezer Legend
1 year ago
N
Tiny Dancer
NaiajalalTiny Dancer
asked in Subscription and payments

I payed for my premium yesterday and I didn’t get it in the app

I payed for my premium yesterday and I didn’t get it in the app why?

3
Superschlumpf
Deezer Legend
1 year ago
A
Runaway Baby
Anhelina YaremkoRunaway Baby
asked in Subscription and payments

Payment

Hello team! How can I change payment from Poland zloty to Ukrainian hryvna?

2
A
Runaway Baby
1 year ago
M
Runaway Baby
MehrenkyRunaway Baby
asked in Subscription and payments

refund issue

..

1
Zayn-T
Deezer Legend
1 year ago
M
Runaway Baby
Mures CosminRunaway Baby
asked in Subscription and payments

5 Euro Subscription

Where is the 5 Euro subscription ? I just paid it last month, had some issues with Paypal and had to cancel my subscription and now when I want to subscribe, the cheapest one is 10 Euros ??? Also Deezer Free is not available in Romania but 2 years ago before I started my plan, it was also available as free.You guys need to get back the 5 Euro subscription. 

1
Superschlumpf
Deezer Legend
1 year ago
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