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Introducing Flow Tuner - Your Music, Your Rules

24 minutes ago

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Subscription and payments

Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

1,155 Topics
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OlichkaOlaOne Hit Wonder

asked in Subscription and payments

Deezer family

Hi. How can I add my kids account to deezer family. I chose and paid for this option.Please, send me instruction.

931

3 years ago

Micka OuariOne Hit Wonder

asked in Subscription and payments

My gift card dissapeared to due non available payment

Hey , I added a gift card to my account and i just realised my bank account was empty , ( they take 0.01 $ to make sure to link a bank account to a deezer account 1 week later) So the payment got declined and i got sent back from premium to free deezer.When i realised it , I added some founds but I couldn’t re-use the same gift card.So I basicly lost 3 mounths and 3 weeks ‘-- Is there a way to re-enable my gift card ? If you could help me , you’d be amazing :) Micka

622

3 years ago

ninakirovskiOne Hit Wonder

asked in Subscription and payments

price of subscription

what is going on, sice when you have chanced price of subscription, till last month was 4,99€ and now.10,99...... hell no......bye bye Dezzer

502

3 years ago

korchihichamOne Hit Wonder

asked in Subscription and payments

subscription

hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

646

3 years ago

Alex SupertrampOne Hit Wonder

asked in Subscription and payments

Promo 1 for 3 months not set up well!

Hi, I paid for for promo 1 for 3 months yesterday 10th January. I understand my next payment should be 10 of April. But you confirmation said I would be charged 10th of February. Can you please clarify? Cheers, Alex Supertramp

912

3 years ago

Randy MorenoOne Hit Wonder

asked in Subscription and payments

Resubscibe

Credit card compromised, trying to resubcscribe with new card ut it is not allowing me too.

272

3 years ago

DiegomagalOne Hit Wonder

asked in Subscription and payments

subscription

Anyone been charged but not activated?

201

3 years ago

Ncedo.LanguzaOne Hit Wonder

asked in Subscription and payments

subscription fee

I have been using Deezer since 2016 based in South Africa and Namibia. My subscription (family plan) went from USD7.49 to a unreasonable USD17.99 over night. I unfortunately have to consider changing service providers as this amount is to high for me. What does @Deezer recommend I do as this is to high for me?

2043

3 years ago

elina.rahikainen

asked in Subscription and payments

cancel

Hey, cancel my account eron deezer. I get A message that says my informations are in danger to leak from Deezer.

821

3 years ago

abilawaisseOne Hit Wonder

asked in Subscription and payments

gift card Monizze

Hi,I bought from Monizze deals a gift card for deezer Family. I entered the code, but my account did bot update from Premium to Family. What can I do?Abi

371

3 years ago

420alienOne Hit Wonder

asked in Subscription and payments

Deezer premium

I got the 5.99 for 12months of deezer but it saying my renewal date will be next month?

844

3 years ago

misspakOne Hit Wonder

asked in Subscription and payments

почему списание за этот месяц было 10$?

Здравствуйте, раньше я платила 2,5$ в месяц за подписку? Почему в эиом месяце списание было почти 11$?не было предупреждения о подорожании подписки🥺😭

251

3 years ago

MatseureOne Hit Wonder

asked in Subscription and payments

abonnement

Bonjour, je suis client depuis des années et mon abonnement est au prix de 13,99€ alors que vous proposez au nouveau un tarif de 10,99€. merci de me proposer une offre dans ce sens.

261

3 years ago

Carla OosthuizenOne Hit Wonder

asked in Subscription and payments

Increase of price without notice

Why did mt price increase soo much? Without Deezer notifying me!?

1251

3 years ago

Pierre PfefferOne Hit Wonder

asked in Subscription and payments

data breach

Why did you not tell me you had a huge data breach in 2019?

2681

3 years ago

wtarranOne Hit Wonder

asked in Subscription and payments

price increase

Yet another price increase from Deezer. Was $9.99 a year or so ago and now 13.99. I do not think the sound is much different and I am more satisfied paying $9.99 a month with the quality available. I feel the price increase is being forced on its users without a significant gain in quality.

190421

3 years ago

icefrontGuitar Hero

posted in Subscription and payments

4,99€ to 10,99€ are you guys totally mad?

As I see in my Paypal records, I paid automatically 10,99€ to Deezer. A month before it was 4,99€. The price increase of more than double is insane.I will return to my offline mp3 collection and listen to that. I was totally happy for years, without knowing that such things as Spotify and Deezer exists.You guys made the world a little bit worse place...Although I recommended for many the Deezer service I have to stop doing this...

1043

3 years ago

neon drifterOne Hit Wonder

asked in Subscription and payments

Deezer Family plan not showing up as an option

Hey there, Well, I made the jump and left spotify and now I think my family wants to follow. Problem is, I don’t have the option to change to a family plan when I go to the manage subscription menu in the browser. It just says I’m premium and there’s nothing to be changed. Now what?

2341

3 years ago

shmeliOne Hit Wonder

asked in Subscription and payments

что произошло с ценой приложения в Молдове, почему не было оповещения об изменении тарифа и причина отсутствия free версии в Молдове

Что случилось с тарифами, почему не работает free версия в моей стране и почему не было оповещения об изменении тарифов?!

1101

3 years ago

Donald.Mc.CarthyOne Hit Wonder

asked in Subscription and payments

Deezer account

Hello I have paid my subscription but my account is still limited. can you please take a look on that ? Thanks

181

3 years ago

enricoumbertoHitmaker

asked in Subscription and payments

Link DAZN

Buonasera, il 20/12 ho ricevuto da DAZN il link per attivare il periodo di sei mesi, ma non funziona. Correggendolo a mano, riesco ad aprire la pagina per riscuotere il codice ma mi dice che non funziona (la parte dove va scritto il codice risulta precompilata aprendo il link corretto da me), e se provo ad aprire la pagina come vuota e scrivendo il codice a mano continua a non funzionare. A parte contattare DAZN, c'è altro che io possa fare?

955

3 years ago

ROBERTFREEMANOne Hit Wonder

asked in Subscription and payments

Upgrade annual subscription

I currently have a HIFI subscription which was paid for on a single annual payment. I want to update this to a FAMILY subscription which is a monthly payment. I only made the annual payment 3 months ago so have 9 months left. Will I lose the remaining amount on the annual payment or will it be credited to the new £17.99/month FAMILY subscription payment?

981

3 years ago

bernardo.albuquerque.1One Hit Wonder

posted in Subscription and payments

subscription

Hello I have paid my subscription but my account is still limited.can you please take a look on that ?Thanks Bernardo Ascencao

121

3 years ago

BoydieOne Hit Wonder

asked in Subscription and payments

Deezer Trio versus Deezer Premium, what is the difference ?

Reviewing my account it tells me I am on Deezer Trio, I can’t seem to find much about any difference between this and Deezer Premium.

4461

3 years ago

Govi_One Hit Wonder

asked in Subscription and payments

membership

Does canceling my premium membership remove my playlists? Does canceling my premium membership remove the high quality output of songs that I have saved?

362

3 years ago