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help with membership!

  • February 17, 2023
  • 2 replies
  • 34 views
C
One Hit Wonder

I have a family plan and my husband that lives with me is not able to be a member because it says the admin lives in a different country.

 

but me and my husband live together!!!!!

please help me with this!!!

Best answer by Johnathan.Deezer

Hi @Carolina Marques Fernandes! 

Maybe one account was created using a VPN or in another country, that can happen. 🕵🏻

On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husband’s account to your family account.🙇🏼

Take care.✌🏽

    Johnathan.Deezer
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    2 replies

    C
    One Hit Wonder

    My husband is not able to be a membership!!!

    help here please!!

    Johnathan.Deezer
    Johnathan.Deezer
    Ultimate Superstar
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    • Johnathan.Deezer
    • Ultimate Superstar
    • Answer
    • February 25, 2023

    Hi @Carolina Marques Fernandes! 

    Maybe one account was created using a VPN or in another country, that can happen. 🕵🏻

    On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husband’s account to your family account.🙇🏼

    Take care.✌🏽

    JohnathanF
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