membership help

  • 17 February 2023
  • 2 replies

My husband is not able to be a member for my family plan because it says we are from different country! But all of us were born in Brazil and we are living in Germany at this moment, we live together!


this message does not make sense!!!!!

I need help Asap!!!!!


Best answer by Anonymous 17 February 2023, 12:29

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2 replies

Hey @Carolina Marques Fernandes 

The country codes of the accounts will be different. Simply being in Germany does not change this. Please contact support and let them unify:

Userlevel 5
Badge +6

@dee_dirk thank you! 😊