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help with membership!

  • February 17, 2023
  • 2 replies
  • 28 views

I have a family plan and my husband that lives with me is not able to be a member because it says the admin lives in a different country.

 

but me and my husband live together!!!!!

please help me with this!!!

Best answer by Johnathan.Deezer

Hi @Carolina Marques Fernandes

Maybe one account was created using a VPN or in another country, that can happen. ๐Ÿ•ต๐Ÿป

On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husbandโ€™s account to your family account.๐Ÿ™‡๐Ÿผ

Take care.โœŒ๐Ÿฝ

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2 replies

My husband is not able to be a membership!!!

help here please!!


Johnathan.Deezer
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Hi @Carolina Marques Fernandes

Maybe one account was created using a VPN or in another country, that can happen. ๐Ÿ•ต๐Ÿป

On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husbandโ€™s account to your family account.๐Ÿ™‡๐Ÿผ

Take care.โœŒ๐Ÿฝ