help with membership!

  • 17 February 2023
  • 2 replies

I have a family plan and my husband that lives with me is not able to be a member because it says the admin lives in a different country.


but me and my husband live together!!!!!

please help me with this!!!


Best answer by Johnathan.Deezer 25 February 2023, 13:32

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2 replies

My husband is not able to be a membership!!!

help here please!!

Userlevel 5
Badge +6

Hi @Carolina Marques Fernandes

Maybe one account was created using a VPN or in another country, that can happen. 🕵🏻

On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husband’s account to your family account.🙇🏼

Take care.✌🏽