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One Hit Wonder
Carolina Marques Fernandes
One Hit Wonder
February 17, 2023
Answered

help with membership!

  • February 17, 2023
  • 2 replies
  • 51 views

I have a family plan and my husband that lives with me is not able to be a member because it says the admin lives in a different country.

 

but me and my husband live together!!!!!

please help me with this!!!

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      Best answer by Johnathan.Deezer

      Hi @Carolina Marques Fernandes! 

      Maybe one account was created using a VPN or in another country, that can happen. 🕵🏻

      On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husband’s account to your family account.🙇🏼

      Take care.✌🏽

      2 replies

      One Hit Wonder
      Carolina Marques FernandesAuthor
      One Hit Wonder
      February 17, 2023

      My husband is not able to be a membership!!!

      help here please!!

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.DeezerAnswer
        Ultimate Superstar
        February 25, 2023

        Hi @Carolina Marques Fernandes! 

        Maybe one account was created using a VPN or in another country, that can happen. 🕵🏻

        On that case the best to do is contact our Customer Care Team, they can check the accounts and solve the problem linking your husband’s account to your family account.🙇🏼

        Take care.✌🏽

        JohnathanF
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