Hello @fugitive 

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Let us know how it goes, please! 

Enjoy Deezer! 

This has been happening so much recently and its really irritating, there are no other devices connected o my account, I have Deezer family so everyone has their seperate account and uses only theirs yet it is still happening, I even went on the devices section in settings and deleted all of them and then tried to listen to music again and it still came up. Someone please help! 

Hi @heyhey123 I have closed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again to your account.

If the problem persists, do not hesitate to contact me again :)

I HAVE THE SAME ISSUE. CAN YOU PLEASE FIX MINE??

Heu @Ileen Urizar Bullock I’ve done some maintenance in your account and also sent you a password reset link to your email.
Please click on that link, proceed to reset your password and then login again.
That should fix the problem :)

Hello, we pay for a subscription that allows 3 devices to use Deezer. But often when listening, the music stops and a message pops up saying:

“your deezer account is currently in listening mode on another device. Your deezer account is strictly personal and may not be used to play music on another device at the sam time.” 
 

please can you help resolve this, because it defeats the point of paying for the subscription. 
 

thank you,

richard 

I have family membership and when I go to use my own account I keep getting the error message that my account is in use on another device. This is now happening all the time.

Hey @Kiara.jeggo @Kath Logan I am sorry to hear that.
I have made some adjustments and updates in your account and also sent you a password reset link to your email. Please clic on that link, proceed to change your password and login again to your Deezer account.
That should fix the problem.
Apologies for the inconvenience.
 

Hi Jaime, thank you. But the problem still persists. It says someone else must be listening and that it can only be used on one device at a time. 
while i have Deezer on 3 devices (as allowed), it only gets listened to on one at a time. 
 

Please assist. Otherwise there’s no point having the premium subscription. 

Hello @Kiara.jeggo 

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Please make sure also that if you are using Deezer on a PC, it’s not playing music at the same time on another device.

Enjoy Deezer! 

Same error message for me, for quite a few weeks now

Hello @Zook7 

Thank you for reporting this. I've unlinked the devices linked to your account.

I've sent you an email with a link to reset your password also. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Let us know if you have any issue, please.

Thank you! :)

Apologies for raking up an old thread but this is happening to me every day with no unknown devices and all users on their own profile. I've not used a PC to play and music is not being played on Sonos. I see that Deezer staff are able to take a look remotely to fix this. Is there anyone who can assist?

Hi @Clacksville 

I’ve already unlinked all the devices connected from your account so that should fix the problem, you just need to reset your password. Please delete the app and download it again, as mentioned in my last post.

If the problem persists, you can contact our Deezer Customer Care team directly and chat to us; they will be able to help,

Thanks ;)

How do I transfer my music back to Deezer from Amazon music 

Sure @BabeBabe! On this article you can see all steps to do it. 

Take care!