Skip to main content
Guitar Hero
Feb 24, 2023 10:24 AM UTC

refund

Hi! I made two payments but I have't premium. Why? How can I make a refund?

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
Pinned Reply By Johnathan.Deezer

Thanks @dee_dirk! 

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

7 replies

Feb 25, 2023 7:58 AM UTC

Hey @ivan.vychuzhanin 

Please contact support. I think you will get the fastest help there:
→ https://support.deezer.com/hc/requests/new

Guitar Hero
Feb 25, 2023 8:59 AM UTC

Hi! Your link doesn’t work

Feb 25, 2023 9:14 AM UTC

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

Feb 25, 2023 10:36 AM UTC

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

It also works here (The Netherlands) on both computer and smartphone. 

Guitar Hero
Feb 25, 2023 11:41 AM UTC

I live in Dubai, United Arab Emirates

Guitar Hero
Feb 25, 2023 11:45 AM UTC

Yesterday my account was debited twice, but I have not received access to the service so far, so I wanted to return the funds

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
Feb 25, 2023 11:49 AM UTC

Thanks @dee_dirk! 

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

JohnathanF