include
Skip to main content

Hi! I made two payments but I have't premium. Why? How can I make a refund?

Hey @ivan.vychuzhanin 

Please contact support. I think you will get the fastest help there:
→ https://support.deezer.com/hc/requests/new


Hi! Your link doesn’t work


In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔


In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

It also works here (The Netherlands) on both computer and smartphone. 


I live in Dubai, United Arab Emirates


Yesterday my account was debited twice, but I have not received access to the service so far, so I wanted to return the funds


Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼