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can’t recover my premium

  • 12 February 2023
  • 1 reply
  • 12 views
O
Rank

Hi - I was a deezer user a while ago and stopped it for a few months. I am trying to recover my account created in Mexico (I paid with my mexican CC) but the aystem brings my account to Europe and ask me to pay in euros. Can you help?

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Best answer by Johnathan.Deezer 12 February 2023, 14:19

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Johnathan.Deezer
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Userlevel 5
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Hi @Oscar Villarreal! 

Sorry about it. Please make sure you are not using any VPN, for example.🕵🏼

On that case, it’s better to contact our Customer Care Team, they can check your account and help you with that. 👌🏽

Take care.

JohnathanF
TERMS OF USE DEEZER COMMUNITY SITE