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One Hit Wonder
pierrekualalumpur
One Hit Wonder
January 22, 2023
Answered

Huge price increase in Malaysia ???

  • January 22, 2023
  • 4 replies
  • 1331 views

Hi, I have been enjoying a premium account in Malaysia at 14.90 RM / month for 3 years now.

Last week however I received an email from Deezer informing that the monthly payment did not go through. I checked with my bank and it seems all good.

Now when I connect to my Deezer account I’m asked to subscribe to a premium account and it directs me to a page where the monthly fee is way higher than 14.90 RM… = 10.99 $ / month. I guess this is USD ?

Has anyone faced the same problem which seems to be more a huge price increase than a problem of payment ????? This looks rather dishonest from Deezer should this be the case.

Thanks for the feedback.

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    Best answer by

    Hey @pierrekualalumpur 

    I would be careful with the latent insinuation of dishonesty. Please contact support so that they can check what is not working properly with your account:
    → https://support.deezer.com/hc/requests/new

    4 replies

    Anonymous
    Answer
    January 22, 2023

    Hey @pierrekualalumpur 

    I would be careful with the latent insinuation of dishonesty. Please contact support so that they can check what is not working properly with your account:
    → https://support.deezer.com/hc/requests/new

      Roadie
      Pachat Faisal
      Roadie
      January 23, 2023

      Hi bro,

      Happened to me as well. Huge price increased from rm14.90 to usd10.99. Decided to switch to their competitor.

        Roadie
        Fireless3
        Roadie
        February 11, 2023

        Hi,

         

        Same for me, I have a family premium account for rm37 and now rm106??!! 
         

         

          Johnathan.Deezer
          Ultimate Superstar
          Johnathan.Deezer
          Ultimate Superstar
          February 26, 2023

          Hi @Pachat Faisal @Fireless3 

          Sorry about it, but that happened because we don’t accept different currencies anymore and we moved our charges to USD, we sent an email explaining it before, it’s probably on your spam.😕

          Take care.

          JohnathanF
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