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Guitar Hero
February 24, 2023

refund

  • February 24, 2023
  • 7 replies
  • 63 views

Hi! I made two payments but I have't premium. Why? How can I make a refund?

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Pinned Reply By Johnathan.Deezer

Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

7 replies

February 25, 2023

Hey @ivan.vychuzhanin 

Please contact support. I think you will get the fastest help there:
→ https://support.deezer.com/hc/requests/new

Guitar Hero
February 25, 2023

Hi! Your link doesn’t work

February 25, 2023

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

February 25, 2023

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

It also works here (The Netherlands) on both computer and smartphone. 

Guitar Hero
February 25, 2023

I live in Dubai, United Arab Emirates

Guitar Hero
February 25, 2023

Yesterday my account was debited twice, but I have not received access to the service so far, so I wanted to return the funds

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
February 25, 2023

Thanks @dee_dirk

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

JohnathanF