refund

  • 24 February 2023
  • 7 replies
  • 42 views
I
Rank

Hi! I made two payments but I have't premium. Why? How can I make a refund?

Johnathan.Deezer 3 months ago

Thanks @dee_dirk! 

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

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7 replies

dee_dirk
Rank
Userlevel 7

Hey @ivan.vychuzhanin 

Please contact support. I think you will get the fastest help there:
→ https://support.deezer.com/hc/requests/new

[he/him] Chuck Norris listened to his flow completely. Twice.
I
Rank

Hi! Your link doesn’t work

dee_dirk
Rank
Userlevel 7

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

[he/him] Chuck Norris listened to his flow completely. Twice.
A
Rank
Userlevel 3
Badge +2

In which country do you live?
What error does it come up with?
The link works for me both on the computer and in the browser with a smartphone (iOS), German IP. 🤔

It also works here (The Netherlands) on both computer and smartphone. 

I
Rank

I live in Dubai, United Arab Emirates

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I
Rank

Yesterday my account was debited twice, but I have not received access to the service so far, so I wanted to return the funds

Johnathan.Deezer
Rank
Userlevel 5
Badge +6

Thanks @dee_dirk! 

@ivan.vychuzhanin  Please try to contact our Customer Care on this link, they can help you. 😊

Take care.🤙🏼

JohnathanF
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